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ITC Maurya, a Luxury Collection Hotel, New Delhi

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About

4.5
#30 of 1,094 hotels in New Delhi
4.6 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Travellers' Choice
A landmark in itself, ITC Maurya has been acknowledged as the preferred residence of visiting heads of state and global icons for over 40 years and epitomizes the luxury hotel experience in New Delhi. This luxury hotel welcomes guests to 437 rooms & suites each of which is a triumph of stunning aesthetics. With the iconic Bukhara & celebrated Dum Pukht, the hotel has an enviable collection of culinary destinations, alongside magnificent conference and banquet venues & unmatched wellness facilities. ITC Maurya is one of the most coveted address in the country.
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Property amenities
Free parking
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Car hire
Business Centre with Internet Access
Conference facilities
Valet parking
Pool / beach towels
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Salon
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Park View
Languages Spoken
English, Hindi
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

Sadar Patel Marg Diplomatic Enclave, New Delhi 110 021 India
6,564Reviews35Q+A100Room tips

Reviews
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Detailed Reviews
Michelle R wrote a review Mar 2020
Greensboro, North Carolina155 contributions138 helpful votes
4.0 of 5 bubbles
As you drive to hotel it looks very luxurious, many attendants come to greet you and help you with luggage and check in, even press the elevator button for you. There is a ton of security, as with all the high end hotels in India . Be prepared for metal detectors, bag scans and personal wand scans every time you enter the hotel. Now for the negative part, we made a reservation for a certain category room 8 months prior and when we arrived we were given a different lower category room and charged more for the 2 night stay. We only discovered this on checkout. We also prepaid for some of the reservation, which the hotel had no record of, and we're still trying to get a refund on that amount. So, the reservation staff need to improve the way they do their job.
We got to our room and it was nice, clean, but definitely not a 5 star rating. Room was not big, furniture looked rather old and haggard. Bed was comfortable. We were given bottled water everyday. Water pressure was strong . Breakfast was included and it was a good selection, Indian type foods, made to order eggs, waffles and pancakes and some cereals. We had a driver so not sure about proximity of hotel to sights.
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Date of stay: February 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: we were on a low floor in a "crew room". Do not choose that one!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMITCMaurya, General Manager at ITC Maurya, a Luxury Collection Hotel, New Delhi
Responded 4 Mar 2020
Dear Guest, Namaste! Thank you for taking out time to share your review about ITC Maurya. It is a concern to know that your overall experience with us was not upto the expectations. May I assure you we are addressing your feedback and it has our close attention. Look forward to the pleasure of welcoming you back. Yours sincerely, Benita Sharma General Manager - ITC Maurya
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Ajaykr wrote a review Mar 2020
New Delhi, India3 contributions2 helpful votes
5.0 of 5 bubbles
The hotel ITC Maurya is by far the finnest hotels in the country . The hotel is beautiful and grand the welcome with a traditional khada is a smile at the beginning .Booked in for a night but was surprised when entered my room as there was this interesting in room ammenity which was delicious . Further entering the room there was a lot of small personal efforts which was done by the abled housekeepers of the hotel from creating a quirky photo frames to the innovative towel origami the team surprised me with their art . A special mention to Tara houskeeping lady who serviced my room day in & day out with ever genuine smile and an urge to help whenever required . She was ensuring that as soon as we leave the room the room is turnaround with the finnest itc toiletries and fluffy towels were replenished without even once asking for it . The room was spacious & bathrooms were super hygienic & well maintained . Good job team housekeeping & Ranjana for all the assistance . Also would like to mention the relaxing foot massage at the Kaya kalp well suggested by Ms Gurpreet Kaur .Thank you for comforting my stay at the ITC Maurya . Another well mention is for the Pavilion staff for their prompt service during breakfast .ITC Maurya cater to all the needs of a well travelled Traveller .superb keep up the great service culture and good resources that you have .would surely be back soon ...
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMITCMaurya, General Manager at ITC Maurya, a Luxury Collection Hotel, New Delhi
Responded 15 Mar 2020
Dear Guest, Namaste! Truly delighted to know that we could successfully orchestrate a welcoming experience for you at ITC Maurya. Thank you for having taken out time to share your wonderful review and taking a kind note of the personalized that our team makes to deliver. We look forward to the pleasure of having you stay with us again soon. Yours sincerely, Benita Sharma General Manager - ITC Maurya
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Report response as inappropriate
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premafrankfurt wrote a review Mar 2020
Putrajaya, Malaysia23 contributions17 helpful votes
5.0 of 5 bubbles
This is a long overdue review. I have stayed at ITC Maurya a number of times in the last two years. The hotel is truly a beautiful property and everyone here makes your stay here absolutely delightful. There are so many people right from the housekeeping, restaurants, butler services (dry cleaning, in room services) who are truly exemplary. In this post, I would like to commend Mr Harish/Hareesh from Pavillion and Mr Ramesh from housekeeping for their impeccable service during my every visit. One has to watch Harish/Hareesh only for a few minutes to see his speed, efficiency and attention he pays to patrons to know he is a valuable asset to ITC. Ramesh is someone you wish you will have to make up your room every day - he is thorough and knows what the guest needs. Thank you for making our stay a pleasant one always.
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Date of stay: August 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMITCMaurya, General Manager at ITC Maurya, a Luxury Collection Hotel, New Delhi
Responded 26 Mar 2020
Dear Guest, Namaste! Pleased to read your wonderful review about ITC Maurya and glad to be your choice of hotel in the Capital. It is always a pleasure to hear from loyal guests such as yourselves and to know that you enjoyed the indigenous hospitality that we strive to offer here along with our range of services. Truly value you taking the time out to write your encouraging feedback about the exclusive services and the team who will no doubt be thrilled to hear it. We look forward to the pleasure of welcoming you back soon. Yours sincerely, Benita Sharma General Manager - ITC Maurya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VishalAggarwalchd wrote a review Feb 2020
Chandigarh, India87 contributions53 helpful votes
3.0 of 5 bubbles
Though have been to the said hotel earlier but stayed there for the first time in a junior suite. The room is good and appreciate the hotel having introduced glass bottles thus discouraging the use of plastic. Well done. However was quite disappointed when I had my breakfast at the Pavilion. The food was quite average. Never had such horrible pan cakes. But beyond that awful staff. Sorry to say that but it was too bad. The dining staff is highly inefficient and least bothered. Not even once anyone came to ask is anything was required and had to keep looking for them. So much so they simply ignored for clearing the used plates etc. And even on asking for the same they just cleared some and left the other on table. Not expected at all. Must point out that the reception staff and the other staff is good but dining staff needs to be sensitized.
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Date of stay: February 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMITCMaurya, General Manager at ITC Maurya, a Luxury Collection Hotel, New Delhi
Responded 17 Feb 2020
Dear Guest, Namaste! Thank you for taking out time to share your review about ITC Maurya. It is a concern to know that your stay with us was not up to the quality that we strive to offer at all times. Would like to assure you that we shall attempt to ascertain the cause of this issue and hope to be able to match up to your expectations in the future. Look forward to pleasure of welcoming you back. Yours sincerely, Benita Sharma General Manager - ITC Maurya
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schroff wrote a review Aug 2021
New Delhi, India889 contributions175 helpful votes
3.0 of 5 bubbles
Hotel ITC Maurya is a well known old hotel in Delhi. Unfortunately I had a bad experience staying in the hotel. During the first day of my stay, I was made to shift to three different rooms due to poor house keeping. First I was alloted a Smoking Room without being asked from me. Next room was too congested and was having a bad odour. The third room rather had multiple problems. Room TV was not working, bad odour coming out from the air conditioner as the A.C. was not cooling and also due to dampness, locker in the room was defective, A.C. cooling was too bad, etc. We could not sleep the first night, though I was offered another change of room at the mid night. I refused any further changes. The next morning, house keeping arranged Air Purifiers in the room to reduce the bad odour. It is obvious that House Keeping do not justify their responsibility in the hotel. Before a room is alloted to a guest, the house keeping must ensure that the room is in perfect order and all gadgets are operational. But it is not being monitored by house keeping guys. Even sizes of the upgraded rooms in the hotel are too small compared to other new luxury hotels in Aerocity and elsewhere. I am however still happy with the lovely services rendered by Front Office Manager Prerna, and the excellent customized food (non oily, non spicy, healthy meal) prepared for us by Chef Ambika and Vikram at the Coffee Shop.
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Date of stay: August 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benita Sharma, Other at ITC Maurya, a Luxury Collection Hotel, New Delhi
Responded 30 Aug 2021
Dear Guest, Namaste! Thank you for sharing your feedback for ITC Maurya. We are concerned to hear that your stay was not up to the excellence we strive towards. While we regret the experience you had, may I assure you that we are looking into the cause of this experience. We do hope you choose to stay with us again and it would be a pleasure to welcome you back Yours sincerely, Benita Sharma Area Manager - North Luxury Hotels & General Manager - ITC Maurya
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akhilbhansali wrote a review Jan 2020
Chennai District, India460 contributions78 helpful votes
+1
5.0 of 5 bubbles
ITC has initiated the zero plastic initiative and it’s a big step towards saving the environment. No more plastic water bottles, tooth brush or even the shaving kit all is glass and wood. Their hospitality is top notch and their service is fantastic. I love this hotel and would love to come back again.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMITCMaurya, General Manager at ITC Maurya, a Luxury Collection Hotel, New Delhi
Responded 28 Jan 2020
Dear Guest, Namaste! Truly delighted to know that we could successfully orchestrate a welcoming experience for you at ITC Maurya. Thank you for having taken out time to share your wonderful review and taking a kind note of the personalized that our team makes to deliver. We look forward to the pleasure of having you stay with us again soon. Yours sincerely, Benita Sharma General Manager - ITC Maurya
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sarthak g wrote a review Mar 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
The hotel was awesome the staff was polite and it supported us in any issue they were excellent at their service.The stay was comfortable and relaxing.would like to thank the cleaning team who was looking after the events in ballrooms maintaining the cleanliness of the public washrooms with highest standards inspite of so many footfalls . Thanks to manager Anchal who was omnipresent in lobby for any assistance . Also Dishant for ensuring our laundry was well received on time, the rooms were made ready as soon as we left for functions without even asking to the detailing of folding apparels , aligning perfumes and a small note by the room attendant . It all felt magical .
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMITCMaurya, General Manager at ITC Maurya, a Luxury Collection Hotel, New Delhi
Responded 13 Mar 2020
Dear Guest, Namaste! Thank you for taking out time to review ITC Maurya. We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm service that we offer. Thank you for taking a kind note of the warm service that our staff strives to offer and the team is grateful for the same. We look forward to the pleasure of welcoming you back soon. Yours sincerely, Benita Sharma General Manager - ITC Maurya
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Report response as inappropriate
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Meyyappan Divakaran wrote a review Jul 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
The property is very clean, and the service is great as well. The hotel crew was very courteous , Friendly and gentle. They were good in solving any query which was raised during my stay.
Drink and bath Water facility was good, hotel premises has good wifi facilities also.

The rooms were pretty clean and properly sanitised. Social distancing was followed in good manner and hand sanitizer was placed at possible places.The complement food provided was nearly packed and taste was good. I personally recommend ITC Maurya.
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benita Sharma, Other at ITC Maurya, a Luxury Collection Hotel, New Delhi
Responded 8 Jul 2020
Dear Guest, Namaste! Pleased to read your wonderful review about ITC Maurya and glad to be your choice of hotel in the Capital. It is always a pleasure to hear from loyal guests such as yourselves and to know that you enjoyed the indigenous hospitality that we strive to offer here along with our range of services. Truly value you taking the time out to write your encouraging feedback about the exclusive services and the team who will no doubt be thrilled to hear it. We look forward to the pleasure of welcoming you back soon. Yours sincerely, Benita Sharma General Manager - ITC Maurya
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jitendra K wrote a review Mar 2020
Auckland Central, New Zealand9 contributions15 helpful votes
5.0 of 5 bubbles
The words are not enough to express the joy and happiness I have been experiencing while staying at the Maurya for last 12 years almost every month. It has became my second home due to the genuine care, great hospitality and the concern they have for each guest.

The location of the hotel is excellent and facilities magnificent. I really appreciate the warm welcome by the smart staff the moment you come out of your car and escorted so warmly to the reception and then to the designated room by their respectful staff.

My very special thanks and compliments to Mr Abhishek Menon (RM) who is so genuine and always on the move with great energy with a smiling face moving around with positive energy. I think he is the real GEM of the Maurya.

Also, I really appreciate the wonderful services of Mr Anand Bhardwaj, Ms Shristi Naik from Front office, Mr Sidhant Tyagi, Kanwaljeet Singh and Mr Rajeev Bajaj ( The Pavilion), Ms Gunjan Bisaria ( the dynamic Executive housekeeping), Mrs Ranjana Yadav, Ms Urmil and Mr Deewan Singh from Housekeeping , Ms Shailja from Samaya Lounge and Ms Shalina ( Switchboard). They are wonderful indeed.

The days spent while staying at the Maurya are the best days of my life the way the staff touches our hearts with their genuine care, wonderful housekeeping and being available within minutes round the clock for any service required by the guests.

Unforgettable and commendable hospitality indeed. many thanks again to the amazing Maurya team for making me feel at HOME every time.

Strongly recommended if one really wants to experience what does the real hospitality means.
Read more
Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMITCMaurya, General Manager at ITC Maurya, a Luxury Collection Hotel, New Delhi
Responded 15 Mar 2020
Dear Guest, Namaste! Pleased to read your wonderful review about ITC Maurya and glad to be your choice of hotel in the Capital. It is always a pleasure to hear from loyal guests such as yourselves and to know that you enjoyed the indigenous hospitality that we strive to offer here along with our range of services. Truly value you taking the time out to write your encouraging feedback about the exclusive services and the team who will no doubt be thrilled to hear it. We look forward to the pleasure of welcoming you back soon. Yours sincerely, Benita Sharma General Manager - ITC Maurya
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pchopra4000 wrote a review Mar 2021
New Delhi, India39 contributions35 helpful votes
5.0 of 5 bubbles
Sahil Arora and his team went out of their way to ensure that our stay was comfortable and memorable. The day we checked in, we were welcomed with rose petals, fancy towel art, handwritten notes, our family photograph neatly framed, cakes and brownies in both our rooms to celebrate our wedding anniversary. This made such a wonderful arrival experience for us. Then we had meals at the Italian restaurant and Bukhara, which were both outstanding in terms of food quality, experience, ambience and service. The room service staff went out of their way to make our kids comfortable. Despite more than 80% percent occupancy at the hotel, we were greeted very politely at all the restaurants we visited, all the staff were very courteous and efficient, the service was extremely prompt and efficient We took this holiday after more than one year, due to the Covid situation, and are left with sweet lifelong memories which we will cherish for a long long time.
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Date of stay: February 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Executive Club suites are strongly recommended
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benita Sharma, Other at ITC Maurya, a Luxury Collection Hotel, New Delhi
Responded 12 Mar 2021
Dear Guest, Namaste! Truly delighted to know that we could successfully orchestrate a memorable dining experience for you through our culinary offerings Thank you for having taken out time to share your wonderful review and taking a kind note of the personalised that our team makes to deliver. We look forward to the pleasure of having you stay with us soon. Yours sincerely, Benita Sharma Area Manager North Luxury Hotels & General Manager - ITC Maurya
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1954Barry wrote a tip 16 Mar
London, United Kingdom134 contributions86 helpful votes
4.0 of 5 bubbles
"Book early if you want to eat in Bukhara restaurant"
Read full review
Ron J wrote a tip 13 Mar
Philadelphia, Pennsylvania488 contributions281 helpful votes
5.0 of 5 bubbles
"Book well in advance"
Read full review
Daniel C wrote a tip Feb 2024
Hong Kong, China46 contributions120 helpful votes
3.0 of 5 bubbles
"Know your room category"
Read full review
David H wrote a tip Feb 2024
13 contributions9 helpful votes
2.0 of 5 bubbles
"Avoid this hotel"
Read full review
Andrew wrote a tip Jan 2024
12 contributions2 helpful votes
3.0 of 5 bubbles
"They'll tell you the bukhara is full, but try just showing up"
Read full review
Not the right property for you?
There are more places to choose from in the New Delhi area.
PRICE RANGE
£134 - £201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
itc maurya new delhi hotel new delhi, itc maurya hotel new delhi, new delhi itc maurya, itc mourya delhi, itc maurya delhi
LOCATION
IndiaNational Capital Territory of DelhiNew DelhiChanakyapuri/Lutyens' Delhi
NUMBER OF ROOMS
437
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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ITC MAURYA, A LUXURY COLLECTION HOTEL, NEW DELHI - Updated 2024 (India)

Frequently Asked Questions about ITC Maurya, a Luxury Collection Hotel, New Delhi
Which popular attractions are close to ITC Maurya, a Luxury Collection Hotel, New Delhi?
Nearby attractions include The Tea Lounge (0.2 miles), Gurudwara Moti Bagh Sahib (0.5 miles), and Vijay Ghat (0.5 miles).
What are some of the property amenities at ITC Maurya, a Luxury Collection Hotel, New Delhi?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at ITC Maurya, a Luxury Collection Hotel, New Delhi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ITC Maurya, a Luxury Collection Hotel, New Delhi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ITC Maurya, a Luxury Collection Hotel, New Delhi?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to ITC Maurya, a Luxury Collection Hotel, New Delhi?
Conveniently located restaurants include Tian - Asian Cuisine Studio, The Pavilion, and Ottimo at West View.
Are there opportunities to exercise at ITC Maurya, a Luxury Collection Hotel, New Delhi?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Are any cleaning services offered at ITC Maurya, a Luxury Collection Hotel, New Delhi?
Yes, dry cleaning and laundry service are offered to guests.
Does ITC Maurya, a Luxury Collection Hotel, New Delhi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ITC Maurya, a Luxury Collection Hotel, New Delhi?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to ITC Maurya, a Luxury Collection Hotel, New Delhi?
Many travellers enjoy visiting Gurudwara Bangla Sahib (3.0 miles), Rajpath (3.2 miles), and Agrasen Ki Baoli - Leamigo (3.7 miles).