This hotel is first off, impossible to find. We searched for an hour before we could find it, and it was an old quality inn with a days inn banner over it. The room smelled awful, like mildew and mold. There were dogs barking constantly downstairs. The wall sockets were so bad that we only had one working lamp in... more

Keys never worked (staff had to let us in everytime), the room smelled awful, the staff were rude, there was mold on the walls, they never had clean towels, and much more. This place is one of the worst places I have ever stayed, I would rather have slept in my car. more

It was horrible remote had batteries taped in and did not even work had to go back to the front desk twice before we could get one that actually worked. No coffee in the room had to go and get some at front desk...went to make coffee next morning pot did not work, my husband went to the front desk... more

I arrived at this hotel to be shocked by the outside conditions. The front desk clerk was very friendly but she did not make up for the poor quality of this hotel. The rooms where out dated and smelled horrible. The a/c barely worked in our room. Door didnt close properly. I will never return to this hotel again. more

I can not even believe everything that happened to us at this hotel. And when we thought it coundnt get any worse.... the hotel caught on fire. We checked in - lots of dog barking - but it is a pet friendly hotel. Then we went into our room - the smell was horrible - it was NOT clean. The... more

Our room was filty, had dead bugs, our batteries to the romote were taped in, dirty carpet, no linens, smelled awful! We had the worst experience. We had to wait to have our room "cleaned" before we could check in. We were told 4 and showed up at 5:30. Our room smelled like an old river cabin that had been... more

I booked this hotel on line and thought that I was getting a first rate hotel. First of all on line it is Comfort Inn and when I got there it was Quality Inn. That made me a little upset, after all it was my anniversary and I wanted things to be nice. The room has an oder, bathroom door... more

(1) There are two First Streets in Gulf Shores, and - as we did not book the hotel beforehand and were driving around in the dark looking for it without aid of online directions - it was hard to find. Maybe it was because it was 11:00 at night. (2) There were no cleanliness problems, but somehow the place was... more

We booked this hotel because we did not want to drive back to Mobile. It was very expensive but it saved a lot of drive time. The lobby gave me a feel of a contemporary hotel but that soon went away when I got to the room. The room just seemed cheap and out of date. There was mold all... more