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Comfort Inn & Suites


1951 Village Drive, Leeds, AL 35094
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Reviews you can trust

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3.0 of 5 stars 2 reviews
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1 of 5 stars
chicago
7 Sep 2007

My family was in Bessemer, AL for our annual family reunion. I knew the stay was going to be VERY interesting when we first checked in. We booked a total of 5 rooms at the comfort inn & suites. Our problems began at check-in. I must say the young lady that checked us in on the afternnon of July 27th was very pleasant and we can't blame her for the inoperable conditions she was working in. The first problem was that the computers went down which left her to manually track rooms on a notepad. As we waited for our rooms, we noticed that several customers were standing in line complaining about the cleanliness of the rooms. The lobby was immacualate so we assumed it was an isolated incident..NOT...After checking in... husband noticed that there was water on the floor in the bathroom, it wasn't a lot but enough to notice..since we were off to family activities we simply dropped off our bags and headed out...little did we know the "little" water on the floor was a... more

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1 of 5 stars
Oklahoma City
15 Aug 2006 | Trip type: Family
2/2 found this review helpful

Three weeks before our trip we made reservations through the Choice Hotel web site. At ~16:00 hotel time on the day of arrival, we phoned the hotel directly and confirmed the reservation. They made a handwritten note that we saw on the reservation form when we got there. However, the hotel has a policy that it runs the credit card at 18:00. They claimed it was denied, so they cancelled us and gave away our room. Need I say more? Of course the hotel was full when we arrived about 23:00, nearly an hour ahead of when we said we would be there, and the card worked fine while we were standing there. To keep it short, the desk called the manager who spoke with my wife for a minute or so, and then he hung up on her. Wow, what customer service. I don't plan to stay with any of the Choice Hotels again.
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Comfort Inn & Suites Also Known As

  • Leeds Comfort Inn
  • Comfort Inn Leeds
Address: 1951 Village Drive, Leeds, AL 35094
Leeds hotels Comfort Inn & Suites
3.0/5.0
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