I am totally disappointed Emperor hotel do not follow the agreed stated Hotel Cancellation policy by wanting to overcharge me. Hotel Cancellation and Amendment Policy: This property requires any cancellation or date change to be made at least 72 hours prior to the property's check in time to avoid forfeiting the full amount of the first changed or cancelled night.... more

I stayed here for two nights in Dec 2008 in a single room. The room is spacious and clean but decor and equipments really need to be changed. My water boiler was not working properly but I did not mention to the management for fear that they will accused me of breaking it. They also have this really huge TV... more

I only stay for one night in this hotel during the chinese new year. It is spacious with king size bed and with tea table with two arm chair. The view is ok, quite big window. The bath tub need to be change. Got tear in the inner tub. I order extra bed for my child though I shouldn't have.... more

Stayed for one night. It was very cheap (RM128 nett) and good value for money. Room reasonably sized and clean. Bathtub needs to be revamped but otherwise it was ok. Bed was comfortable. Window can be opened. Service was good. We asked for extra pillow and hair drier (not supplied in the room) and they were delivered within 5 minutes.... more

This was one of the worst hotels I have stayed in in 10 years visiting Malaysia. The reception has seats, a blessing as the service was bad. The lift wasn't working while I was there so it was a walk up the stairs to the romm. The room itself was not as clean as most I have stayed in when... more

The check-in area is bright and there are sofa around the lobby to rest yourself. The room is a good size and comfortable. The toilet is a bit rundown. Mine did not have shower curtain. However, the appliances work perfectly well. If you need hairdryer, you need to request from room service. The fridge is quite good and the view... more