suite floor creaked like an old house, tv remote didn't work (ended up getting 3 different ones), the clock radio didn't work, the bathroom had mold in the shower, our room didn't have wireless access, the halls were really warm (in April!). To unload our bags, I used a baggage cart. Took the cart down to the car and uloaded...
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Dear Laurie,
We are very sorry that your Stay was disappointing. Since taking over the hotel about 90 days ago, we have been working to address the hotel's problems. We appreciate so much, your taking time to tell us about your Stay, and we can see how a creaky floor would be annoying. The brand new Panasonic flat screen TVs...
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