Knowing the Holiday Inn Express tradition, we chose it to stay on our way North. It delivered as usual. The only glitch, as the title suggests, is that we had a terrible time finding it and had to call to get directions as the GPS kept wanting us to go to an empty field on the expressway. Once there we... More

We stayed for eight days and not once did we have a negative experience. Every member of the staff from the front desk staff to the housekeeping staff were friendly and willing to go of their way to meet our needs. Every staff member greeted us with a good morning and a smile, they were pleasent and always polite. The... More

We stayed here two nights for a graduation in Auburn. Very friendly helpful staff, the breakfast area was very clean and continuously stocked. It was not crowded and flowed well. The room was clean, the beds were a little hard (but that is just personal preference). Overall we enjoyed our stay here.

Holiday Inn Express in Phenix City, AL. is without a doubt the worse case of employing someone at the front desk that could not be more ill prepared for the job. This person was rude, totally not helpful and really reflected the attitude that she could not be bothered to help. I arrived late on the 15th of April. She... More

This hotel is newer, one of the cleanest I've ever seen, and every staff member we encountered was friendly and polite, from the cleaning crew to the front desk personnel, to the extra special Miss Pam in the breakfast room. Ms. Pam went out of her way to speak with every guest in the breakfast room, she kept the tables... More

The night shift that greeted us at 3:00 am were very polite and professional. The morning breakfast was great! as was Pam, the wonderful lady who sung as she worked, bringing sunshine and greeting all who entered. Rooms were clean. Very nice. Would stay here again if given the chance.

Newer Holiday Inn Express room was clean, staff was very helpful. Especially Pam in the breakfast area. Pam made everyone in the room feel at home. The Manager was very professional and resolved any issues.

It as a great place to stay the rooms there were very clean and the people/staff were very nice , friendly,and helpful. They always had a smile on their face. Ms. Pan White is great lady. She was very kind and polite. We enjoyed chatting with her every morning during breakfast.

We only stayed here one night but we were greeted very lively by the front desk attendant and were immediately directed up to our room, which we found clean and cozy. There was a slight noise concern down the hall during the nighttime but the front desk attendant seemed to resolve the issue rather swiftly. The breakfast the next morning... More