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Four Points by Sheraton Shanghai


Hotel class 4.0 of 5
No.2111 Pudong South Road, Shanghai 200127, China
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Reviews you can trust

70% Recommend
3.5 of 5 stars 19 reviews
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By trip type
All (19)
Family (0)
[ Date ] [ Rating ]
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3 of 5 stars
Toronto, Canada
30 Nov 2009 | Trip type: Solo travel

The hotel is nice, not as nice as it's sister property (Sheraton) just behind, but the staff at the Four Points can be summed up as being COLD! I am not sure if it was due to the weather, me being a foreigner or just them having a bad day. They lacked smiles, they never really greeted you upon check... more

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4 of 5 stars
Trieste, Italy
22 Nov 2009 | Trip type: Business, Solo travel

central position, close to metro, 10 minute walk from Financial Centre. free internet in the lobby, big room, king size double bed! more

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4 of 5 stars
Oulu, Finland
13 Nov 2009 | Trip type: Business

I have stayed in this hotel half a dozen times during the past 2 - 3 years. I was surprised reading the kind of negative reviews prior to my latest stay and I was a bit worried when arriving. Fortunately I had a very pleasant stay, perhaps better than any of my previous stays. Also this time, my room was... more

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1 of 5 stars
SPGmember09
27 Sep 2009 | Trip type: Couples

I come to Shanghai on business often and have stayed at other starwood brand hotels. This time my spouse was joining me for a mini long weekend in Shanghai. This is the first time for me to stay at Four Point Sheraton Pudong. I Very disappointed by how poorly trained the front desk staffs of this hotel is trained and... more

Management response from
SHFPs, Four Points Pudong Shanghai_Online Marketing Manager

Hi SPGmember9, Thanks for letting us know your unhappy experience in our hotel and we are so sorry that some of our services quality and facilities did not meet your expectation. Your comments are extremely important to us and we will value your comments on our products and service, and we will definitely take actions upon your feedback. Regarding the...

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3 of 5 stars
Singapore
4 Jul 2009 | Trip type: Friends getaway

Having had great experiences with other Starwood hotels, we wanted to choose a Starwood hotel for our first trip to Shanghai to ensure a great trip. We decided to try out Four Points by Sheraton as it was new to us. The experience turned out immensely disappointing. Service: Service fell sharply of the upscale image the chain would like to... more

Management response from
SHFPs, Four Points Pudong Shanghai_Online Marketing Manager

Hi Lechourleur, Greetings from Four Points Pudong Shanghai! Firstly and honetly, please accept our sincerenly apologize for your unpleasant experience when you were checked-in in our hotel. Our Management team has reviewed your valuable comments and paid serious attention to the staff service attitude.Series trainings are taken to the entire service team on how to improve the service quality and...

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3 of 5 stars
London
12 Jun 2009 | Trip type: Business, Solo travel
1
person found this review helpful

One cannot fault the rooms of this hotel. They are very modern and everything you'd expect of a Sheraton. The views are fantastic, too. Breakfast is a reasonably good mix of Asian and Western choices. The location is not ideal if you need to be downtown as the traffic is horrendous. However, there is a very good metro next to... more

Management response from
SHFPs, Four Points Pudong Shanghai_Online Marketing Manager

Hi ElizabethF, Greetings from Four Points Pudong, Shanghai! We are so pleasant to know your wonderful stay and enjoyable breakfast in our hotel. Because you know comfortable is not complicated. Thanks and see you next time in Shanghai!

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3 of 5 stars
mumbai
3 Jun 2009 | Trip type: Business
1
person found this review helpful

This is a very good and new hotel with very good nice rooms and amenities. The hotel staff was nice but the location is not good but anyway nice to stay if you are on business trip. more

Management response from
SHFPs, Four Points Pudong Shanghai_Online Marketing Manager

Hello mmatange, Nice knowing you stay very well in FPs Pudong! Thanks for letting us know the your concerns re the location. We will inform our guests from now on about the Metro Line 4 stop just in front of the hotel, which can bring you every corner of Shanghai ony in 30 mins to and costs just RMB4. Hope...

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3 of 5 stars
Mountain View, CA
2 Nov 2008
1
person found this review helpful

We stayed here 10/29/08 for 2 nights. The hotel is in the new section of Shanghai, the Pudong area, east of the Bund. Traffic in Shanghai is horrible and so travel times anywhere is long. The room was spacious and very clean. We had a King on the 6th floor. The Breakfast buffet was very disappointing considering this is a... more

Management response from
SHFPs, Four Points Pudong Shanghai_Online Marketing Manager

Hi TippyGirlTwo, Thanks for staying at FPs and your comments! We are sorry for the bad experience with your breakfast, which is less than 100% comforting. We will deliever it to the related team to make the breakfast even better. Convenience is uncomplicated! Kindly let me recommend there is a Shanghai Metro Line 4 just in front of the Hotel...

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4 of 5 stars
Asia
3 Feb 2008 | Trip type: Business
2
people found this review helpful

Our company sent us there for our annual sales conference and i have to say that this is one of the better hotel that we have stayed in. It's clean, the front desk and service staff are friendly. The ballroom that we had our meetings in are well layout and comfortable. The only dislike i have of Four Point was... more

Management response from
SHFPs, Four Points Pudong Shanghai_Online Marketing Manager

Hi GOFORGOLD, Hello from FPs Pudong Shanghai! Your staying here is a simply compliment and thanks for this! I am so sorry that our staff did not inform you that we are in a suburb area that Shanghai Metro Line 4 is just in front of our hotel, which is simply and easy to access to downtown of Shanghai! Hope...

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2 of 5 stars
Hong Kong
2 Jun 2007 | Trip type: Business, Couples
1
person found this review helpful

We came to this hotel on May 29,2007 at around 1 pm. At that time, no one in the lobby helping us for the luggage. When my wife check in for room, she ask if she as SPG member could have a better room, but the lady (NOT the trainee) told her that she need to stay in the hotel... more

Management response from
SHFPs, Four Points Pudong Shanghai_Online Marketing Manager

Hi there, Hello from Four Points Pudong Shanghai! Thanks for your time and sharing with us your poor experience in our hotel! Please accept hotel sincere apologize for your uncomfort stay here! However, after 3 years running since 2006 re-open, the hotel is in a better situation than before. Please simply with no hestitation to stay with us again and...

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Four Points by Sheraton Shanghai Also Known As

  • Four Points Shanghai
  • Shanghai Four Points
Address: No.2111 Pudong South Road, Shanghai 200127, China