Before my trip i was excited to stay in a Ritz Carlton, and my expectation was way too high! However on arrival i was disappointed The lobby was very average, the room was below average with not much of real luxury as we get in Indian 5 star hotels Service was good, with the staff being responsive Over all i... more

I just think this place is the greatest! I had booked a Club room and a sedan from the airport. As I walk out of Customs, I am greeted by the usual smiling airport representative, who this time informed me that if I so desired he would complete my check in process while we waited for the car to come... more

I was prepared based on reviews here that the hotel was a little out of the way and it was. The hotel described it as a 5 min. walk from the Line 2 W. Nanjing station but with big luggage in tow and sore feet it was more like 10-15 min. It was very easy to find, though! Based on... more

Just came back from Portman Ritz Carlton. I love the hotel. The renovated room is splendid and abundant ammenities are available. Service is excellent, the concierge is very helpful in helping you to find the places that you are looking for. Location is at nanjing xi lu which is in the location for upscale designer brand malls-- excellent location to... more

This is my second stay at the Portman Ritz-Carlton in Shanghai. Service was top-notched during both of my stays. During the most recent stay, I was in one of the newly updated rooms. Very nice, indeed. The hotel definitely needed the upgrades. I was satisfied for the value of the hotel. Also, during my stay, I was not feeling very... more

Stayed 2 weeks in this hotel. The location of this hotel is very good: In the center of Shanghai on Nanjing W rd, the hotel includes all kind of facilities from a Starbuck to a very good swimming pool. I had to deal with 3 issues that make me think that this hotel is a bad choice: - Value for... more

i stayed first time in this hotel more than 10 years back from those days till now shanghai has had an amazing development and this property didnt now is an average hotel with maybe a great entrance for the same price you have much better options in pudong and puxi also i dislike location restaurants downstairs are not an option... more

Stayed in the Ritz-Carlton for the weekend in Shanghai. Note that they are renovating the rooms, club lounge, the all-day restaurant and the ground floor outside, so there is noise both from the top and bottom of the hotel. Most rooms have however now supposedly been renovated, which means a 'larger bathroom' and a flatscreen TV. On the surface all... more

I arrived here Jan.3 and stayed for 2 nights. I was treated royally and given one of the newly renovated king rooms. It was impeccable. I have stayed at several Ritz hotels in United States and this one superceded the rest in all respects. The swimming pool is long for good length swims. The health club amenities are first class... more