We stayed on the club floor and it was a great experience. Our room was elegant and spacious and the bathroom was very luxurious. The food in the dining room buffet was delicious and beautifully presented. The pool area is tranquil and beautiful. The club lounge was welcoming and generous with drinks. My only quibble about the hotel was the... More

I stayed here for 3 nights, on business travel, in a Club King room, 85th Floor. The hotel is the 2nd tallest hotel in the world, the Park Hyatt across the street being the tallest. The views are outstanding, and the rooms are spacious and very clean. Each room has local Chinese theme and are extremely pleasant. Bathrooms are spacious... More

Amazing property. Great spa. Staff very gracious. Especially the concierges Shane, Winston and Front Desk Managers. First class. Jessica manager at Cloud 9 bar was so helpful and kind. Best cocktail view in the world!

Three nights at this hotel demonstrated what hospitality truly means and what hotels should aspire for in terms of customer satisfaction. Extremely courteous staff whether at the entrance, the reception, housekeeping or restaurants. Very prompt service. Regrettably we moved out after 3 days as we wished to stay the balance stay in downtown. The views on a clear day from... More

We stayed on the club floor which provided both a cooked and buffet breakfast and a generous bar and snacks in the evenings. The service is attentive and professional. We loved the enormous buffet with plentiful seafood and local dishes. After busy days shopping and racing round Shanghai, the pool is splendid with a hot and cold plunge pool and... More

Top notch hotel. Great service. Really enjoyed the pool and spa. Views are incredible from everywhere in the hotel (when the smog is not too bad). Staff is very friendly and always there to help. I would definitely stay here again.

Stayed here for a week in March and had a really nice time in Shanghai and also in Grand Hyatt Shanghai. Hotel is in a good location, few minutes walk from the train station and iFC and could also walk to the bund. Staff were extremely service oriented and paid attention to little details. Rooms were clean and buffet breakfast... More

This is a stay you won't forget. The views are simply breathtaking. Overlooking the river, with the bathtub right at the edge. Of course the service, the restaurant etc. are all great, but just standing at the window takes your breath away. You won't forget this one!

After a three week tour of China this is a great place to relax for a couple of days before going home. Very clean property. Check in on the 54th floor. All rooms have great views. The skyscrapers in Shanghai are awesome. I'm very happy with service. There is staff everywhere who are friendly and helpful. As noted the Italian... More