In general it is typical major hotel chain experience. Check in / out is quick and hassle free. Very convenient location for business travel esp for pple in finance sector. Taxis are readily available at doorstep (only 45min from pudong airport). Chinese restaurants in the hotel building are good, but do book in advance as they get really packed in the evenings. Coffee house at 54 flr lobby is all right, but service rather lacking.... more

The Grand Hyatt in the Jin Mao Tower commands some of the most astonishing views in the world - you look down from Cloud 9 bar on the highest floor and the other thirty and forty storey buildings appear like doll's houses below in a stygian fog worthy of Charles Dickens, the Bund a mere Lego model. Shanghai is a city under construction, not unlike Dubai in its heyday. The Grand Hyatt is like an... more

The check in was smooth, the hotel had great service with staffs standing by lifts! Room was of a good size and a very awesome bathroom. Loved it that i can access the wardrobe from both the room & bathroom. View was awesome on less hazy days.. i had the tv tower view but cant see much beyond with the pollution. Location was less than perfect with it being in Pudong but if you're there... more

The most awesome hotel I've ever seen in the tallest building i've ever been in (99 floors!) more

The hotels lobby is on the 54th floor which means that the hotel begins on the 55th floor and above. Every room has exceptionally beautiful views of downtown Shanghai. The outside of the hotel reminds me of the Chrystler building in New York. The service is fenomenal. They even have people standing at the elevators so that you do not even have to puch the elevator button. The bar on the roof is awesome more

The best thing about this hotel was the view. The worst was the service. The pros were (apart from the view) the attractive well equipped rooms, Cloud 9 bar, the buffet breakfast and the pool and leisure facilities. The restaurants were also pretty good albeit the food in the grill arrived in Chinese style - the side dishes some time after the main course! The cons were the service and the cramped smokey public areas.... more

I stayed at Grand Hyatt with my wife for 2 days.The location and the room was one of the greatest I have ever stayed.When I came to the front desk for check out,they told me that the hotel stay was not paid for the company and they had to draw the amount from mycredit card.Although I know it was paid but unfortunately forgot the voucher,I authorized them to do this action.When I was back to... more

Great location and nice hotel, but unfortunately the reception staff are not very flexible. I had a small issue with my reservation and I ended up arguing with the front desk for over 10 mins. At no time did they offer me any alternative solutions or try to accommodate me. When I tried to escalate the issue to a more senior manager, it took more time. When travelling for business, time is of utmost importantance,... more

This was the highest hotel in the world when we visited in May, standing where only 15-20 years ago, would had been rice paddies! The room was very large with beautiful wood and art thruout. The bathroom had a most interesting layout with glass wall on one side and sliding teak doors across from a WONDERFUL shower and jacuzzi tub. The bar in the room was inset across from a mirrored wall and looked and... more