We have travelled the world , but this is the worst hotel we have ever stayed at. On arrival we tried to up grade to a river room,the staff were very unhelpful with this even as the hotel seemed to be empty, the room we were allocated felt dirty, as the carpet was filthy and very badly stained, the bathroom... more

This hotel is horrible. It is actually disgusting. We thought this would be nice and close to everything and it is close but I would rather pay for the taxi and drive a few minutes then stay in this hotel. It is so old. Cracks in the ceilings, Mold in the washrooms. The shower barely works, the water stinks. The... more

The first view of the lobby is breathtaking! The staff was attentive and responsive - except for at breakfast where they seemed bored and a bit distracted. Our room was a bit small for the four of us, but otherwise quite comfortable and elegant - make sure to request a river view. The view of the waterfront was fantastic! We... more

The hotel did not live up to its 4* rating. The 2 double beds were very small and we had several little problems like threadbare towels, phone not working, safe not working. The staff was quick to fix everything. The gym and bar didn't look as nice as the pictures.When our Chinese tour guide ordered us a standard box breakfast... more

If you are not willing to pay more money to stay in Shangrila hotel or the Hyatt and are wanting a river view than this is the place for you!! The rooms were adequate although it seems none of the Chinese hotels offer free bottled water so buy it in a market before you go in for the night. Great... more

I stayed here on business for five days last week. The buffet was not as bad as others have mentioned. Coffee, plenty of fruit, and the chocolate croissants were a hit with my colleagues. There was enough food to keep me happy. I've had much more traditional Chinese breakfasts (think pork knuckles) at other hotels in China. So, this was... more

Just spent 10 days there and would have preferred somewhere else. Great view is only advantage to this hotel. Excellent photo opportunities of the impressive skyline, Bund walkway...but hotel is in bad shape, in desperate need of the massive, disruptive construction going on right now. Cold nights, no heat at night. Hard as a rock bed. Outdated rooms, carpet, furniture.... more

Good hotel directly by the Huangpu River with very good rooms and a great view on the Bund and of the Pudong skyline across the river, if you have a room towards the river and, if you have no problems with the boat horns at night. The service and the restaurants (especially the breakfast) could be better but being that... more

I stayed in this hotel with my family for 2 weeks and while it was in a good location outstanding views it was not as good as a 4 star should be! For brekfast the selection was poor esspecially for westerners. (The fruit wasn't even covered and often I noticed flys were on it!!) The rooms were OK but the... more