we stayed at the hotel 17th & 18th dec. '07 & booked our return trip for the night of 2nd mar. '08. the location is ideal for the airport. due to a change of plans we emailed the hotel on the 24th feb '08 to cancel our reservation. upon our return to canada we noticed a charge to our credit card of $174.59 dated 4 mar '08. we have called four times to customer sevice, was given a file # all said they would investigate & call back. first call was mar. 10th no return call,2nd..3 apr. matt said he would solve the problem & call next day no return call, 3 rd call was 4th apr. still no return call. next step is consumer watch toronto star. this is not a fake review, my name is douglas calver,dcalv_99@yahoo.ca rr2, campbellford on. canada K0L1L0 [--].tourists beware! more
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