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Arenal Springs Resort

3.0 of 5
7km oeste de la Fortuna de San Carlos | 700 metros a la derecha de la Calle de asfalto, La Fortuna de San Carlos, Arenal Volcano National Park P.O.Box:99-4417, Costa Rica
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4.5 of 5 stars 444 Reviews
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444 reviews from our community

What travellers say about this hotel
  • Costa rica(49)
  • Very nice(27)
  • Hot springs(21)
  • Great view(11)
  • Grounds were beautiful(10)
  • Open air(10)
  • Golf cart(9)
  • Friendly and helpful(8)
  • Best hotel(7)
  • Breakfast buffet(6)
Traveller rating
    251
    154
    28
    7
    4
Only show reviews for Family (130) | Couples (201) | Business (9)
Date Rating
gizmoVancouver
Vancouver, BC
Senior Contributor
23 reviews
9 helpful votes
4 of 5 stars Reviewed 16 February 2012 NEW

This is our second time in Arenal and we chose to stay here because from our previous experience, almost every hotel has a "volcano view". We stayed closer to the entrance of the volcano park last time and it really wasn't worth it as the road was 9kms of gravel and bumps. At Arenal Springs, it's right in the middle... More

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Takilla27
Dubuque, Iowa, United States
2 reviews
4 of 5 stars Reviewed 15 February 2012 NEW

My fiance and I spent two days here as part of our honeymoon. It was the nicest place we stayed in CR. We had a clear view of the volcano both days in the morning and sometimes afternoon. Beautiful place. Friendly staff. The grounds are well cared for. The food was very good. When we arrived in our cabin we... More

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tofino2
Vancouver, BC
Senior Reviewer
7 reviews
10 helpful votes
5 of 5 stars Reviewed 12 February 2012 NEW

Again, we were only here for 2 nights on a Costa Rican tour, but everyone wanted to change the plan and stay here for many more days. It could not have been better - beautiful grounds with all sorts of birds and monkeys, etc. The main pool was fed by the water from the volcano springs, so it was so... More

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Edward Acuña Solis, Guest Relations Manager at Arenal Springs Resort, responded to this review
14 February 2012

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More

Michel013
Paris
Senior Contributor
26 reviews
12 helpful votes
4 of 5 stars Reviewed 11 February 2012 NEW

Breathtaking view of Arenal(when you can see it!) and very helpful friendly staff.Grounds immaculately maintained and good for birdwatching.A bit "americanised" Biggest negative is the music in the restaurant.As one guest had commented this is noise pollution particularly in such beautiful surroundings.If you want to listen to "Night Fever" or Elton John played on Andean pan pipes this is the... More

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Edward Acuña Solis, Guest Relations Manager at Arenal Springs Resort, responded to this review
13 February 2012

dear friend, thanks for your comments and apologize for the problem of music in which we are working to change, thanks to your comments we can see what areas are good or we are wrong, and that we can improve for you our dear guests. hope all is well at home and hope to see you back soon thanks and... More

Diana5101
Ventura, California
Reviewer
5 reviews
4 of 5 stars Reviewed 10 February 2012 NEW

The rooms were great, the showers were beautiful with a skylight, volcanic stone wall and tropical plants. The grounds were gorgeous, everything was very clean. The view of the volcano was usually shrouded in clouds and we had quite a bit of rain while we were there. Unfortunately the food was not as wonderful as the hotel and grounds. The... More

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Edward Acuña Solis, Guest Relations Manager at Arenal Springs Resort, responded to this review
13 February 2012

dear friend, thanks for your comments and apologize for the problem of the phone in which we are working to change, thanks to your comments we can see what areas are good or we are wrong, and that we can improve for you our dear guests. hope all is well at home and hope to see you back soon thanks... More

SisterC1
New Port Richey, Florida
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 9 February 2012

I arrived after having been on the road for 12 hours. (it is a 5 to 6 hour drive from San Jose). Loved the drive...saw small towns and countryside. It was dark when I got out of the van but the lobby was well lighted and a DEELICIOUS drink awaited. The staff were very outgoing and ready to do anything... More

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Edward Acuña Solis, Guest Relations Manager at Arenal Springs Resort, responded to this review
10 February 2012

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More

cheryl3202
Fort Collins, Colorado
Contributor
15 reviews
4 helpful votes
4 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

The grounds of Arenal Springs are exquisite and beautifully maintained. The multiple pools/hot springs are set to differing temperatures so that one can select varying levels of heat. The casitas have generously-sized rooms and wonderful garden-like baths. Take the time to ask for a casita with only one bed and some soft seating, as we got a two-bed room and... More

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Edward Acuña Solis, Guest Relations Manager at Arenal Springs Resort, responded to this review
2 February 2012

thanks dear friend, for us to see your comments is very rewarding, because you took your valuable time to remind us, and we can see that you had a good time with us, we'll always be waiting for you with our open arms and we will serve as your he deserve, we want to always improve ourselves so your comments... More

pavoga
Columbus, Georgia
Senior Contributor
43 reviews
10 helpful votes
3 of 5 stars Reviewed 26 January 2012
3
people found this review helpful

The rooms are nice enough, in duplexes, each with a nice view of the volcano (when the clouds permit), a pleasant walk from the pools (including hot from the volcano), dining room, and bar. Golf carts are on call for those who can't or don't want to walk, although the phones were out, so we could get a ride only... More

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Edward Acuña Solis, Guest Relations Manager at Arenal Springs Resort, responded to this review
2 February 2012

Dear friend, I'm sorry we could not serve as you deserve it, you do not know how it would turn back time to correct mistakes made and see other comments from you. all I can tell you now from all of us is that we are sorry. More

Abbotsham
Devon
Senior Contributor
27 reviews
37 helpful votes
4 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

At one level this is a good quality package tour hotel and a bit of a sausage factory with little room for the personal touch. That said the grounds are wondeful and ideal for bird and plant lovers. The cabins are well equipped and laid ou sensitely over the large site. The pools are good even if the hot pools... More

Was this review helpful? Yes
Edward Acuña Solis, Guest Relations Manager at Arenal Springs Resort, responded to this review
2 February 2012

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More

kjzrsz
San Diego, California
Contributor
20 reviews
19 helpful votes
3 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

The resort has lovely little attached bungalows with beautiful views of the volcano. The grounds are amazing with flowers all around and tropical trees. There are pretty pools and a hot pool. Our only complaint, after the first night we told the managment that the air conditioner dripped all night on me. They said that they had fixed it, the... More

Was this review helpful? Yes
Edward Acuña Solis, Guest Relations Manager at Arenal Springs Resort, responded to this review
2 February 2012

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More

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Arenal Springs Resort Also Known As

  • Arenal Springs Hotel
  • Hotel Arenal Springs
Address: 7km oeste de la Fortuna de San Carlos | 700 metros a la derecha de la Calle de asfalto, La Fortuna de San Carlos, Arenal Volcano National Park P.O.Box:99-4417, Costa Rica

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