They misplaced our reservation, so we ended up spending an hour in the lobby waiting for things to get sorted out. Our guide from Desafio stayed the whole time until everything was ok. But the lady at the front desk was not very accommodating. She kept apologizing to us in English but then telling the tour guide in Spanish that...
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We stayed here for 3 nights in late January. It was just a 2 minute drive from town, close enough but far enough to be quite relaxing. Our room had a porch overlooking the nice grounds of the hotel and the volcano. The staff was also very helpful throughout our stay. Very clean hotel also, highly recommend.
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We are very happy that you had a great time in our hotel and that the location was key to have a relaxed vacation. It was our pleasure to serve you and we can't wait to see you again! Thank you for your great comment!
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From the moment we arrived at Casa Luna, we felt so welcomed! The front desk manager (Danny) was the best throughout our stay! He provided us so much valuable information on tours to book and places to go while in La Fortuna. The hotel is a walking distance to the Arenal water falls, however it is totally uphill and although...
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Thank you for that amazing comment! It truly inspires and motivate us to improve everyday! We have shared your comments with our staff and they are very happy to know what you had a pleasant stay in our hotel. We are very glad you enjoyed our restaurant and tours as much as we enjoyed serving you. It was a real...
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I will start with the good: Casa Luna is an affordable and beautiful hotel. The grounds are well maintained and the pool is really nice. It has an excellent view of the volcano but at the moment there is no lava so at night you can't see it. Also, keep in mind that the area tends to be very foggy...
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Thank you very much for your great comment and recommendations. Your feedback is taken very seriously in order to improve everyday.
We are very happy that you had enjoyed our hotel and rooms as much as we enjoyed serving you.
We take pride in our personalized service, we are however very sorry about the service and information provided about Tabacon...
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We spent two nights here with a Gate 1 tour. The room had a microwave & fridge. I really liked the walk-in shower. The towels were a little frayed but soft & white. The grounds are beautifully maintained. We didn't use the pool but it looked very clean.
We only had breakfast in the restaurant which was basic & hot....
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Thank you for comment, it is our pleasure to serve you! We are very happy that you had enjoyed our rooms, restaurant and grounds. We also want to thank you for addressing things that did not meet your expectations. We take every suggestion in consideration so we can improve on a daily basis. We do apologize for any inconvenience that...
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Spent two nights, beautiful views of Arenal. Nice clean rooms, and be sure to ask to stay on the second floor for the best views, room A4 specifically! We visited the volcano viewing area, Tabacon hot prings, Monteverde hanging bridges rain forest walk, and the Sky tram and zip line. Loved it all. Weather was perfect for viewing Arenal and...
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We are very pleased that you enjoyed our hotel and spa as much as we enjoyed serving you! It was a real pleasure to have you stay with us. You are now part of our family and we would love to see you again real soon! Thank you for the very nice comment!
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This hotel was beautiful from the rooms to the pool. We did not experience the spa. We spent our time during the day out and about. They booked a trip to Cano Negro for me which included transportation and that was great as well. The service at the front desk was excellent! The only thing that kept me from giving...
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Thank you very much for your comment, your feedback is very valuable to us. We would like to thank you for staying with us, we are very glad that you enjoyed the view from the room, our service, and the tours we offer! It was a real pleasure serving you. We are sorry you did not experience our spa, we...
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We have spent 5 nights in the casa luna hotel. We had a great time. Staff is really there for you, the rooms and the entire terrain is very clean and the restaurant served fine food. And the view is breathtaking, the Arenal is really close! There is also a lot to do in the area. If you do not...
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Thank you Erik for your comment. It was our pleasure to serve you and your family, we enjoyed every moment of it. We take pride in our personalized service, we are a small hotel so we really focus on bringing a service beyond excellence, You are now part of the Casa Luna family and we would love to serve you...
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We just returned from a week in Costa Rica, beginning our 2-night stay at the Casa Luna. The staff was helpful and the restaurant had good food. Our only gripe was that if we wanted to get a taste of the local flare, it would require a cab ride instead of walking. Therefore, once we were back in the hotel...
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We are very pleased that you had enjoyed our hotel and restaurant as much as we enjoyed serving you. You are now part of our family and we would love to have you back.
We want to share with other fellow travelers that our hotel is located just 1.8 miles away from La Fortuna downtown, you may either walk or...
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We were pleasantly surprised by the quaint charm and peaceful beauty of Casa Luna. The staff was helpful and polite and the location was close to the cute little town of La Fortuna. A great place to stay for both a relaxing, spa like atmosphere, or if you like being a little closer to action, adventure, and nightlife.
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Thank you Amanda for visiting us, we also want to thank you for your comment since it motivates us to improve everyday. We would love to have you back to visit, consider yourself now part of the Casa Luna family! Pura Vida!
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844 Reviews
