This was our first stop on a 10 day tour. The Tour Group handled our transportation to the hotel from the airport. The hotel was clean, beautiful, and the staff was friendly and easy to work with. Our buffet meals were very good. Our rooms were clean and nice and everything was in working order. We enjoyed the 2 nights... more

First they did not pick us up at the airport then they would not honor the "Honeymoon Package" they had online stating the rate was too low and must have been a glitch in the computer. We the then negotiated another rate that was much higher than our reservation. The room was nice and the Garden was great but the... more

my wife and I just arrived in san jose and stayed our first night. I was really worried about how things would turn out given that I reserved the hotel through Hotwire. When we arrived, they did not have a regular room for us, so they gave us a suite for no extra charge! The hotel is very clean, updated.... more

I stayed in the Barcelo San Jose Palacio on a business trip on the business floor. Floors 5 and 6 are business floors. Floor 5 is a non-smoking floor. Accessing these two floors is done with magnetic card inserted in the elevator. Front desk services is available on the 6th floor from 7 AM until 9 PM so if you... more

. Hotel bus forgot to pick us up from the airport. We called 3 times and they finally came 2 hrs later - they're 20 minutes from the airport. . After checked in, we found the safe box in the room didn't work. They came up to the room twice in 1 hr but couldn't fix, and promised to come... more

We stayed in this hotel for only one night on our way back home. The front desk staff were indifferent. The rooms were clean and adequate for one night. We tried to get someone to come up and open the mini bar but no one ever showed up. The toiletries were quite nice. We went to the bar for a... more

My friend & I had a reservation at this hotel & a print out of the confirmation. We arrived January 18th, 2009 and were the only ones checking in. They had no record of the reservation on the computer. I showed him the print out & he looked perplexed. We asked for a room over looking the pool & gardens.... more

We arrived a day early for a Caravan Tour, and since this was the first hotel we were to stay in it made sense to book at the same place. The staff couldn't have been more accommodating in permitting us to stay in the same room we would be in for the tour. The room was spacious and comfortable. The... more

San Jose Palacio was the start and finish of our 2 week Costa Rica trip, and it served the purpose very well. The rooms are very nice, clean, and modern; however, the rooms have little charm and remind me of a best western in the US or Canada. The front desk service was great. The food from the bar was... more