My wife and I recently travelled to Costa Rica for a 10 day Caravan Tour. My wife had been to Costa Rica before and was not thrilled with the hotel inside the City of San Jose. This time, we specifically asked for a hotel outside the city itself. Caravan booked us into the Barcelo.
What a fantastic hotel! From the...
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We arrived around 2am. The hotel was easy to find which was important to us. Our first room
was on the first floor which was a little noisy. They moved us to the 3rd floor with no problem.
We enjoyed our weeks stay. There was plenty of food at the free breakfast and varied from day to day. The staff...
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Dear Guest,
We appreciate your comment!
We are located 15 minutes from the airport and 05 minutes from the city, we are always in the best dispocision of listening to your requests and make the changes required, Javier is just one of our excellent staff, it is important to us your comments specifically about an employee.
We hope your next...
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Pros/Likes:
- Nice room with surprisingly one of the best hotel beds I've ever slept in
- Bathroom was clean and of decent size
- Safe-deposit box
- In-room coffee maker with great Costa Rican coffee
- Free in-room wi-fi
- Great variety of Spanish and English TV channels
- Got a very good nightly room rate
Cons/Dislikes:
- Limited...
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Dear Guest,
Thank you for your comment last year we changed all the mattresses for a premium model, We have not pool, but the neighboring hotel has an agreement with us and our clients can go and use their pool.
There was a delay with the laundry we apologize for the inconvenience. Please give us the data of your One...
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This was my 3rd time over the years at Palma Real but the first time I have written a review. I have really been pleased with this hotel and have recommended to friends as well. The location is great - only 20 minutes or so from the Int'l airport and a short 10 minute drive to Pavas, where Nature Air...
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The Barcelo Palma Real was perfect for a quick stay near the National Stadium. Location was the main reason for my choice, and it turned out to be in a safe, attractive neighborhood. The park is a block away and there are plenty of restaurants and shops in walking distance. It is a short five to 10 minute walk from...
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Dear Guest,
The location of our hotel, facilitates the movement of customers to your place of work, addition to the nearby air to exercise and rest, we did share your good comments and thank you for having included in this page.
Many Thanks,
Daniel Navas Díaz.
Hotel Barcelo Palma Real
Gerente General
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This hotel, where we stayed one night at the beginning of our trip and where we made a second reservation at the end of our trip, has terrible service!
We made an reservation in the morning for the same night and they confirmed it on the phone, they said they had enough vacancy. When we came they said the hotel...
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Nubia Romero made our stay wonderful, she is an excellent employee and should be rewarded for her kindness and services
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Dear Guest,
Nubia is one of the best employees we have, when we receive notices from customers mentioning how our service is and how our employees help in order to have a good staying, every month we make an activity in wich all we know in wich direction we are going and what do we want for the future.
Best...
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The principle reason a business person stays in a hotel is to sleep....these are olod, lumpy. uncomfortable materess....absolutley the worst I have slept on in the last 20 years...
Checked in at 11PM; and slept only a few hours..clearly Barcelo is more interested in the attached casino...just a few steps away and no security in between.
Breakfast was poor
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Dear Guest,
We are sorry that your stay in our hotel was not the best this time, we are checking the mattress state in this room to identify the problem, We changed all mattresses for a high quality model in all rooms last year. We would note that our priority is the hotel services. The Casino is just an added...
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Not only was it a privilege and an honor to meet the gentleman from Spain, GenManager of the Barcelo Palma Real Hotel in San Jose, Costa Rica: Daniel Navas Diaz, but to be treated so well by his well-trained staff also. For instance, we arrived in front of the hotel and were greeted by a snappily dressed concierge who promptly...
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Dear Guest,
The treatment given by our staff and myself is exactly the same for all our customers, one of the courtesies we provide is the welcome cocktail when the client make the check-in, to make your stay a more pleasant place.
Every good comment you have made, create in us a great satisfaction and commitment to each of our...
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Went to San Jose for dental work and stayed at Barcelo. Clean hotel with nice beds. Quite plain though. Friendly & courteous staff. Best feature was their opulent breakfast. You could fill up on fresh local food and not have to eat again until supper time. It's close to several good restaurants.
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Dear Guest,
Thank you very much for your comment, our service is going in a direction in which every customer would have 100 % of satisfaction, our restaurant has a new variety of local and international food, you are one of the reasons we have for being better every day, wishing you the best.
Sincerely,
Daniel Navas Díaz.
Hotel Barcelo...
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