I have stayed at this hotel several times. When it was the Aspen it was a pretty good hotel. Then after it was sold, it seemed to suffer. I ended up back at the hotel this week for a school soccer trip and I have to say the hotel was great. Our room was very clean. The beds were way... more

The proximity to the airport is great and the staff is pleasant but the stay was not what I would call a great place to stay especially for business. I was here for 4 nights and was not at all prepared for what I encountered. The room was small, with a table/desk area large enough for a small child. The... more

The hotel has the essentials, but deluxe is a misnomer. Yes, it is convenient - you can see the flight line from the hotel windows and it is easy to walk to/from the airport. Why not deluxe? There is no maid service unless you pay extra. Internet is extra. No shampoo or other items in the bathroom; however, we ran... more

Place is dirty. Clean rooms one a week. No change for washing machines. Won't hold luggage for one day while I travel to Sitka and back ...so I'm going somewhere else. Breakfest is a joke no lids for the coffee cups should I go on? Don't stay here..... more

On a two week vacation in AK, this place managed somehow to be the most expensive and worst accomodation at the same time. They lost our reservation, carpets were dirty, mold growing in the shower, and the pool was closed. No breakfast when we got downstairs in the morning. They advertise the "best hotel chain in AK" Somebody has never... more

Checked In was a mess unfriendly staff as well as unclean rooms. the pools was being used by people other then guest and when we complained I was told so what the pool is for everyone not just you, I was then told I could go somewhere else if I did not like what he had to say so I... more

Juneau caters to cruise ships. Their passengers, presumably, have a clean place to stay. The Extended Stay is convenient to the airport - right across the street. However, the staff is not friendly and not helpful. The rooms are only moderately clean, except for the paper thin towels which are well worn and discolored. Unfortunately, there are very few places... more

Unfortunately Aspen hotel was purchased by Extended stay Hotel. The service and quality is unacceptable. It is extended stay at hotel price. Very disappointing, STAY AWAY!!! more

My husband and I had a very unpleasant experience in the hot tub. We have been frequent guests over the years. On Christmas day, an employee brought two of her friends and three small children with her to use the hotel pool and hot tub. The one child (aprox age 4) was swimming in the hot tub and kept kicking... more