Dear Guest, First and foremost, please allow me to firstly thank you for the detailed and constructive review of our hotel which you have posted here on TripAdvisor. Your invaluable feedback is important to ensure that we continually deliver high standard at Nour Arjaan by Rotana. At the same time, I was concerned to read that on this stay we... More

Dear Guest, Thank you for posting your recent experience in our hotel here on TripAdvisor. First and foremost, please allow me to apologize for not being able to fully satisfy your expectations from us, in terms of the booking confirmation & servicing your room. I have thoroughly discussed the same with my team and we will definitely carry out corrective... More

Dear Guest, Thank you for your brief yet insightful online review of our hotel posted here on TripAdvisor. It is always of immense value for us to continuously understand the level of our guest satisfaction and I am pleased to learn that we have exceeded your expectations in most aspects of our services on your recent stay with us. Your... More

Dear Guest, Greetings from Nour Arjaan by Rotana! Thank you very much for spending some time to share your descriptive feedback on your recent experience in our hotel here on TripAdvisor. I am pleased to hear that you had found our place to be amazing with the beautiful scenery, hotel facilities, and the exceptional service which you had received from... More

Dear Guest, Thank you for conveying your note of appreciation thru an online review here on TripAdvisor. We are very pleased to receive your feedback about your stay, conveying your utmost satisfaction in most aspects of our services – from our hotel facilities to the overall value for money. I would like to take this opportunity to thank you for... More

Dear Guest, First and foremost, please allow me to thank you for posting your recent experience in our hotel here on TripAdvisor. It comes with great concern for me to learn about the shortfall that you have encountered and there is nothing I can say here to justify why the quality of our service fell below your expectations. That there... More

Dear Guest, Warm greetings from Nour Arjaan by Rotana! Thank you for taking out your valuable time in posting your review on Tripadvisor following your recent stay. We are indeed proud of the quality service that we offer our valued guests such as yourself and I am therefore pleased to learn that we have exceeded your expectations in all aspects... More

Dear Valued Guest, Greetings from Nour Arjaan by Rotana! It is delightful to hear that you had a excellent experience in our hotel. We have passed on your heartening remarks to our team and they are happy to hear your positive feedback which continuously gives them motivation to provide par above quality level of service to our valued guests such... More

Dear Valued Guest, Greetings from Nour Arjaan by Rotana! Allow me to firstly thank you for spending some time to share a very thorough insight on your recent experience at our hotel to other TripAdvisor members. It is delightful to hear that you had a excellent experience in our hotel and rest assured that your nice compliments will not come... More