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Best Western Cottonwood Inn


Best Western Cottonwood Inn
993 S Main St, Cottonwood, AZ 86326
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Traveller Reviews

[ Date ] [ Rating ]
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3 of 5 stars
London,UK
9 Jun 2009

We stayed at this hotel for three nights at the end of May and booked in advance online having been seduced by the idea of a casita and the descriptions/opinions on this site. Unfortunately, we never really recovered from our initial disappointment at its location..... behind a gas station at a very busy intersection. The staff were welcoming and helpful,... more

Management response from
Candy Moore, Sales & Marketing Manager

So sorry you thought our Casita room was lacking. The Casita rooms have rose garden entrances, which are stunning! And, Casita location is away from the rest of the hotel and the gas station cannot be seen from their location. Open only to adults, gives a little more privacy that our guests love. You're the first not to love our...

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4 of 5 stars
Bishops Stortford UK
2 Jun 2009
1/1 found this review helpful

My husband and I stayed here for 5 nights in April/May. First reaction was - oh dear, where is the view. However the hotel proved to be in an ideal location for touring the area without the expense of staying in Sedona. Breakfast was very adequate, self made waffles devine! Several varied eating places close by. Staff were helpful and... more

Management response from
Candy Moore, Sales & Marketing Director

I am so happy your stay was pleasant and that you found the time to share your experience! I hope to see you again!

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3 of 5 stars
Gillingham, Kent
30 May 2009

A very average hotel in all repects. It was not cheap and I expected more. Breakfast was ok, with Waffles, bagels,cereal etc but the "Hot" option was awful. There was no fruit option. Wi-fi was included and worked well. Service was ok. Rooms ok but very noisy A/C. Very difficult to say anything other than very average and I would... more

Management response from
Candy Moore, Sales & Marketing

I am so sorry you did not think our Hotel was a value. I'm truly surprised! The Best Western Cottonwood Inn is the ONLY 3-Diamond AAA-Rated Hotel in Cottonwood! And, about 1/2 the price, compared to Sedona! And, we take great pride in our customer service and property! Plus, a complimentary breakfast with Hostess in attendance--compare to likeness at a...

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5 of 5 stars
Western NY
12 May 2009

My husband & I stayed in a casita for 6 nights and it was a perfect choice! Well worth the upgrade! The location is perfect for exploring the Verde Valley! Beautiful Sedona is just a short and scenic drive away! The helpful desk staff made reservations for us for the area attractions (with discounts!) and made some excellent restaurant recommendations!... more

Management response from
Candy Moore, Sales & Marketing

From all Best Western Cottonwood Inn members, thank you for your comments! We are so happy you enjoyed your stay in the beautiful Sedona-Verde Valley. Come again soon.

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4 of 5 stars
Toronto, Ontario
7 May 2009

My husband and I stayed at the Best Western Cottonwood Inn for three nights while exploring Sedona and the surrounding areas. We stayed in a 'Casita' , which was located at the back of the hotel property. Our 'Casita' was spacious, clean, quiet, the bed was extremely comfortable, and we had our own private patio - we couldn't have asked... more

Management response from
Candy Moore, Sales & Marketing

Glad you enjoyed your stay with us. The Sedona-Verde Valley is a wonderful place to visit (and live). Come visit again soon! PS Pets are allowed in select rooms only. If we catch an undeclared pet, there is a fine.

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5 of 5 stars
CHICAGO, IL
26 Feb 2009
1/1 found this review helpful

We feel we really got lucky when we happened to call here around 1 PM looking for lodging that night. The person who took our reservation offered one of their "Casita" rooms, a private mini-suite at the rear of the property, complete with a private patio, apparently available only to guests traveling without children or pets. We liked it so... more

Management response from
Candy Moore, Sales & Marketing Manager

Best Western Cottonwood Inn is s-o-o pleased with your experience and for your taking the time to let others know of us! I hope you will come visit us again soon!

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1 of 5 stars
Tucson
18 Feb 2009
0/2 found this review helpful

Check in was normal, however considering there were no possible ways to incur incidentals, kind of odd they would want a hold on your credit card for the amount they did. We were having a pleasant stay and until the evening. Guest next door were extremely loud with a crying toddler. We soon discovered the walls to this motel were... more

Management response from
Candy Moore, Sales & Marketing Manager

I am sorry for your experience. This matter was follow-up on--especially, when you reported rooms were "available on line." Our prompt Front Desk Agent called our corporate office right away to have our systems double checked--no rooms were available in-house or through the Best Western Cottonwood Inn or Best Western.com websites. Perhaps you were looking on a 3rd Party Website--which...

Fantastic.
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5 of 5 stars
waterlooville uk
17 Oct 2008

Stayed here for 3 nights Sept 26-28. We arrived about 2pm and were able to check in straight away: had a lovely room on ground (first) floor, which was nicely furnished and had plenty of storage space. Housekeeping kept it looking beautiful. Hotel has a very nice swimming pool and hot tub, both kept immaculately clean. I think Victor was... more

Management response from
Candy Moore, Sales & Marketing

Oh, thank you for such a nice review! I hope you will come again soon.

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4 of 5 stars
Scottsdale, AZ
8 Oct 2008

This was a very nice Best Western. The room was newly renovated and the bed and pillows were great! Location is really nice-- right next to a convenience store and a Mexican resturant. Jerome is right down the road...only 15 minutes away as well. more

Management response from
Candy Moore, Sales & Marketing Manager

I wanted to let you know how much your comments mean to the Hotel. We are very greatful for your time to share your views. All the Best Western Cottonwood Inn staff hope to see you again soon!

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4 of 5 stars
cumbria
18 Jun 2008

Stayed at this hotel for 2 nights in early May 2008 and we also booking directly by phone. As we were travelling with 2 preschool children we booked the family suite that had 2 bedrooms but 1 front door. The hotel is in a great location for visiting Sedona, Jerome and the Wilderness Train. The breakfast was the usual juice,... more

Management response from
Candy Moore, Sales & Marketing

On behalf of Best Western Cottonwood Inn, I thank you for taking the time to comment about your stay. We hope to see you again soon! And, as a FYI, we now have a HOT Breakfast!

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Best Western Cottonwood Inn Also Known As

Address: 993 S Main St, Cottonwood, AZ 86326