Gosh, this was like a bad dream from start to finish. Great location overlooking the Durban harbour and in principle a fabulous 'concept' hotel. Minimalist, loads of concrete and funky decor, but that's where it ends. The staff, whilst keen to please, are untrained and absolutely clueless. The hotel is also very run-down and scruffy. It was hard to know... More

I stayed six nights at the Docklands during the INDABA, the big tourism fair in Durban. I first had a very nice room overlooking the docks on the fourth floor with an open bathroom integrated into the room. Unfortunately, the water in the shower did not work properly - according to the manager due to some construction going on next... More

We really enjoyed our stay at Docklands. Overall we had a great room that was spacious, clean and comfortable, with a great view overlooking the working harbor. The restaurant is fantastic, great food for good value. My only complaint is the laundry facility is way over-priced, and our waitress on our last night seemed uninterested in keeping a timely manner... More

Stayed here for (fortunately) one night and found it disappointing. Unable to open the room with the key given to us and no apology offered. The hotel is different in presentation and sometimes it's good to be different and stand out from the crowd but it just didn't work in this case. We ate in the restaurant and this was... More

Only reason for completing this is to warn would- be guest. One of those hotel, on paper it looks great, but it terrible. Checking in was OK. We were placed into a room or lets say closet. When I complained to reception and showed correspondence between myself and our booking agent and his central reservations, we were moved to the... More

Not being from Durban we did not know this hotel is located in a very "down-market" part of town right next to the commercial shipping yard. Forget the images of white yachts and cruise liners, a dirty container terminal is whats here for your pleasure. Our superior room was overlooked by a Japanese container ship loading containers all night with... More

Nice hotel unfortunately it is at the far end of the beach but the rooms are nice and trendy. I know the area is off the track but a little walking never hurt anyone. The staff are nice the food is good and the rooms are comfortable.

An attempt was obviously made to create a facility that "themes" with the environment. This was partially successful and the "port" theme quite interesting. But the area is seedy and the breakfast (we didn't eat dinner there) was the most awful I've ever had in a hotel. Powdery eggs, suspicous sausages and everything just killed by curry. The staff were... More

I stayed at the Docklands hotel for a week so I got to know it pretty well. The room I was in was a superior executive room with balcony overlooking the harbour....a definite WOW when I first saw it! The room was very spacious and the bed was really comfortable with lovely crisp white sheets fresh every day. It was... More