I stayed at the Royal Palm in May during the Tourism Indaba and all that I can say is "Excellent job Shamini and team". As always it was a great experience from arrival to the rooms and standards, breakfast and the dinner in Dish. There is no one area to fault. You and your team truly run an exceptional Hotel.... More

As my heading says great apartment , great location, just the service was not up to three cities standards. Restaurant was terrible so my advice ESP. For breakfast is don't rather go to Tasha's or even the wimpy is better, don't waste you money. Someone smoked in my room while we were there which was irritating as a non-smoker with... More

When I first came to SA, I stayed here for 2 months. I use this hotel now once a quarter for functions and my colleagues stay here every 3 months too. The rooms are more like mini-suites, with a bedroom separated by sliding blackout doors, and a deep bathtub as well as shower. It's a quiet hotel, but plenty of... More

The rooms are suites in the true sense of the word. Segregated living area and bedroom with a kitchenette make it perfect for a short or medium term business trip. The kitchenette is well equipped with few utensils, a microwave and a fridge. A huge balcony with options to sit out. The location is perfect with the huge gateway mall... More

We stayed in a junior suite and was absolutely stunning. Can only imagine what the penthouse would be like. ideal position and location, opposite gateway. After a long hot day in Durban's summer weather, we really really appreciated this hotel. very nice, a definite must and reasonably priced. Very peaceful sleep.

Having grown up in Durban and visiting this city many times each year, I was nervous when this hotel was recommended by a friend. I'd never heard of it ! I'm glad I did - it's spectacular. Within walking distance of Gateway shopping mall and 3 minutes drive from the beach - it's ideally suited. Although our room did have... More

We stayed at the Royal Palm just before Christmas. The rooms are fantastic, however the cleaning service left much to be desired. The breakfast was the same thing everyday which is not on for a four star hotel. Really think the staff need training on customer service. The reception staff and porters were great though.

I spend one week in Palm Royale and it is realy difficult to find the right words for this PlaceI am still very immpressed. I was traveling almost in all the world but such a service and such a friendly staff i never saw before in other Hotels. Everything is clean, beutifull beach, fantastic Food. All Staff and the management... More

Airconditioning does not work Called them many times They tried to fix but the next day they stop working Also cleaners don't clean floors to mop Many other residents complained about Airconditioning not working