Everywhere I went in South Africa the service was much better than Europe - except this hotel, where the service was atrocious. The staff are polite, but they just don't respond to the most simple of requests! (3 phone calls, 3 face to face requests, 1.5 hours, losing my temper and requesting to check out just to get the beds... more

Never been to South Africa before, nevermind the Palace Hotel, so had a read of the reviews beforehand, which were mixed. After staying there for 5 days, I have to say that I cannot understand the poor reviews that have been given. Depending on what you are used to, the hotel ambience and atmosphere were absolutely brilliant. The hotel surroundings... more

Fantastic experience, if a little artificial. Rooms perhaps dated but entirely in keeping with the african theme. Pool is definitely NOT heated, certainly not the one at the Palace! Breakfast and overall atmosphere was superb. more

This hotel was an overrated, overpriced disaster from start to finish. I've been to Sun City before and I was returning with friends to celebrate a special birthday. The Palace was a complete letdown, our money was totally wasted - much better to get a decent room at Cascades, near to the action, than this place. What I can't understand... more

PLEASE, PLEASE, PLEASE - DO NOT stay at the Palace hotel. Why? It is simply overpriced for the service it offers (outdated rooms, limited on-site facilities, poor service, I could go on). If you have never been to Sun City previously, you will enjoy the variety of outdoor activities and events (assuming the weather lives up to the name, which... more

Stayed here for 7 nights recently. Probably would recommend 4 - 5 with hindsite. Hotel is superb. Ask for a high level room (we were on level 7) and this gives you panoramic view off one of your 3 balconies. Checked in, got a guided tour and 2 minutes later an array of snacks and a bottle of good quality... more

I had stayed at the Palace several years ago and wanted to return with my family during the holidays. We are members of Leaders Club (leading hotels of the world) of which the Palace is a member. (We booked our stay through the Leaders Club website). From the moment we arrived we were warmly welcomed. We were given a tour... more

Just got back from a South Africa Tour. Had the pleasure of staying in the Palace for 3 nights. On entering the Sun City complex I did get the feeling I was in Florida or something as it is very artificial and commercial. Although we didnt mind too much as we had just come from Cape Town and would be... more

A truly impressive property in the brochures and on arrival. The price: one of a kind, you´re in one of the poorest countries in the world, and not even in any kind of metro area, but wayyyy out back: still, you´re being charged Monte Carlo style. Ok, we´ll try it one, we thought. The hotel looks impressive, but the corridors... more