Dear bramm_travel Thank you for posting a review on TripAdvisor. Our rooms vary in size, from standard rooms to our executive suites, and I do apologize that your first room was not to your liking. I will look into the smell that you experienced, however I am pleased that the STAFF continued to assist you until you were settled. I... More

Dear Lee_Swart Thank you for posting a review on TripAdvisor and providing us with some very valuable feedback. Burgers and Milkshakes have become synonymous with Protea Hotel Fire & Ice! Cape Town and I am thrilled that we lived up to your previous experience. I will commend the kitchen and room service TEAMs on their wonderful efforts. Your comments regarding... More

Dear hmbmarohl I really appreciate the time you have taken to write such a detailed review of our hotel. We strive to offer the best GUEST service in a trendy and hip environment. Your average experience is concerning and not something that we are proud to offer. Although the majority of our rooms have the urban design, open plan with... More

Dear Nazim M Thank you for your review and sharing it with the TripAdvisor community. Our public areas create a great vibe and as you mention the “Coughing Room” and “GUEST toilets are both a must see when visiting or staying at the hotel. Although there was a miscommunication at check-in, I am glad that the friendly and efficient STAFF... More

Dear Luca B Thank you for your review and constructive feedback regarding your stay. The daily rate at Protea Hotels is based on the Best Available Rate at the time of making the reservation. This means that the rate changes on a daily basis in line with availability at the specific time. I would like to apologise for your disappointment... More

Dear JacquiRey Thank you for your ‘5 out of 5’ score for Protea Hotel Fire & Ice! Cape Town on TripAdvisor. Recognition for the great vibe and quirky décor is always nice to hear as we are so proud of the unique touches we have on offer. At the heart of the hotel is the STAFF who, as you say,... More

Dear wayne m Your review captures the authentic, warm & attentive service culture that we strive to offer our GUESTS. Our entire TEAM goes out of their way to create a helpful and friendly environment, and it is heartwarming to read such amazing comments. I will be sure to congratulate everyone on their efforts. On top of this all, we... More

Dear Cruising59 Your title is great reassurance that our goal of meeting and exceeding GUEST expectations is being achieved. Thank you for your wonderful words on TripAdvisor. We like to do things differently and funky, quirky and fun are exactly what we want our GUESTS to experience. This filters through to the unique and delicious dishes that not only taste... More

Dear JaacoS Thank you for your continuous support of Protea Hotels and sharing feedback on TripAdvisor. Cape Town is lucky to have Table Mountain as a backdrop and what’s even better is that you could see it from your room. I am extremely disappointed that we did not meet your expectations. Your maintenance concerns have been addressed and there is... More