I have stayed at this hotel about 4 times in 4 years . Each time it kept getting worse. On my second visit, someone backed into my car and damaged the front bumper. Not a quiet hotel at all. One visit I had the entire team of the AAA baseball team; San Diego Padres staying in the room above me!... more

I read the previous review, she had some points. When I check in we had rooms next to the ghetto bar next door, so we switched after the first night to the upgraded rooms. They were alot nicer than the other ones. The front desk people werent great but not terrible either. My only complaint is that this place is... more

Here's a copy of the complaint letter I sent to the hotel. Their service is so miserable that their e-mail address given on their official website (as listed on their business card) doesn't work! *** Hotel: Premier Inns Phoenix I've stayed at your hotels on many occassions. In general I found them clean, comfortable and a good deal for business... more