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Embassy Suites Hotel Phoenix Biltmore

3.5 of 5
2630 East Camelback, Phoenix, AZ 85016
Hotel amenities
Ranked #29 of 176 hotels in Phoenix
4.0 of 5 stars 128 Reviews
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128 reviews from our community

What travellers say about this hotel
  • Very nice(6)
  • Happy Hour(4)
  • Free breakfast(4)
Traveller rating
    51
    47
    20
    7
    3
Only show reviews for Family (34) | Couples (22) | Business (55)
Date Rating
Paul M
Carlisle, Pennsylvania
Contributor
12 reviews
4 helpful votes
3 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

Stayed at this hotel for convenience. Our usual Embassy Suites was bought by another company. Hotel reception was acceptable, my honors level was recognized. Just found the room somewhat dated and the bathroom very small, door would not stay open and toilet leaked on floor. My preferences were not honored (my room was by an elevator). I also found the... More

Was this review helpful? Yes
Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review
9 February 2012

Thank you for taking the time to reveiw our hotel. I am so sorry that we fell short in delivering outstanding service for your stay. Your experience as not at all what we want to deliver and I would appreciate an opportunity to discuss this with you if you would be available to contact me. My direct line is 602-553-8179.... More

curiousqueries
Ottawa, Canada
Contributor
17 reviews
35 helpful votes
5 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

As I travel all the time, I won't take the time to write a review unless the hotel was really great or just terrible. I stayed here for a conference as the Biltmore Arizona resort rooms were full. Although, the Embassy Suites were not as fancy or nice as the Biltmore - they had a nice property, the suites were... More

Was this review helpful? Yes
Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review
9 February 2012

Thank you for the fantastic review of our hotel. Your experience is exactly what we strive to deliver to every guest every day. I am so glad you had a great time. We will be delighted to see you again soon! Sincerely, Valarie Miceli General Manager More

Susan K
Senior Contributor
46 reviews
33 helpful votes
4 of 5 stars Reviewed 9 January 2012
2
people found this review helpful

Stayed here two nights for Fiesta Bowl. Easy to find and in a lovely neighborhood with high end shopping center across the street. It is an older Embassy Suites but nicely kept up. The only disappointments were the two double beds rather than two queen beds and the air conditioner which clicked on and off loudly all night long. Room... More

Was this review helpful? Yes
Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review
9 February 2012

Thank you for reviewing our hotel. Please accept my aplogies that your stay fell short of perfect. We strive to exceed guests expectations and I am very sorry that we fell short. I appreciate your comments and you have a great suggestion about extending breakfast hours for special events. We work with group planners to accomodate all kinds of special... More

bonniep71
Chicago, IL
Contributor
19 reviews
12 helpful votes
3 of 5 stars Reviewed 2 January 2012
3
people found this review helpful

My family and I spent 3 nights at the Embassy Suites Phoenix last week. The lobby is attractive, pool decent size but not interesting and pull-out couch mattress was the worst I have ever experienced. Employees were all very nice and responded well to any request. Breakfast was standard Embassy Suites fare but instead of a hot buffet with an... More

Was this review helpful? Yes
Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review
9 February 2012

Thank you for taking the time to review our hotel. I really appreciate your feedback. I am glad you enjoyed your stay and that you enjoyed our great cooked to order breakfast! I do apologize for the longer than normal line you encountered. You are right, we are a great value for families. Thank you for choosing Embassy Suites Biltmore,... More

Matt H
Seattle, Washington
1 review
4 helpful votes
4 of 5 stars Reviewed 29 December 2011
4
people found this review helpful

First I'd just like to say the blue-collar staff at this hotel are fantastic. The desk workers, maids, cooks, servers etc really go above and beyond the call of duty. Kudos to them and management for hiring a great bunch. The interior of the hotel is gorgeous, from the koi ponds to the palm trees to the workout room, everything... More

Was this review helpful? Yes
Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review
23 January 2012

Thank you for the fantastic review of our hotel. Our team works hard to deliver outstanding service and I am thrilled to share your comments with them. I am sorry that you were disappointed with the charges for internet service, we do offer free internet service in our lobby and our business center and I apologize that we did not... More

gejaa
Stuttgart, Germany
Senior Reviewer
9 reviews
7 helpful votes
4 of 5 stars Reviewed 26 December 2011

Loved our stay at the Embassy Suites. Warm welcome when we arrived were given all the information we needed right at the beginning of our stay. Great service, even late at night with the washer. Rich free breakfast in a nice atmosphere. Overall a very well managed hotel. More

Was this review helpful? Yes
Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review
23 January 2012

Thank you for the great review! I appreciate you taking the time to comment on your great stay with us. Our team is dedicated to delivering outstanding service to all our guests everyday and I am really happy that they did a great job for you. Please come stay with us again on your next visit to Phoenix! Sincerely, Valarie... More

David_Ferrie
Bray, Ireland
Reviewer
3 reviews
3 helpful votes
4 of 5 stars Reviewed 16 December 2011
2
people found this review helpful

I stayed at the Embassy Suites from 10th to 14th December and on the whole I was pleased with the service and room. All of the staff I had contact with were very helpful & friendly. I ate in my room 3 nights, the room service menu offered a good selection and the person who delivered my meal had the... More

Was this review helpful? Yes
Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review
23 January 2012

Thank you for the nice review of our hotel. I am glad you enjoyed your stay with us. Please accept my apologies that you were disturbed by the trash collection from the restaurant next door. I have spoken to the manager there and asked if they can push that to later in the morning. I do hope that you will... More

Ayayitstiffany
Senior Contributor
30 reviews
16 helpful votes
5 of 5 stars Reviewed 27 November 2011
5
people found this review helpful

This hotel is just wonderful for couples and families with kids. There is a beautiful huge outdoor pool, work out room, mouth watering steak house, delicious and healthy free breakfast buffet, luxurious rooms, the hotel looks like an oasis inside, koi ponds, and very friendly staff. The best part about this hotel is it's location because it is only 10minutes... More

Was this review helpful? Yes
Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review
28 November 2011

Wow! Thank you for such a great review. I couldn't have asked for a better experience for my guests, this is what we strive to deliver to every guest, every time! I hope we will see you again soon! Best Regards, Valarie Miceli General Manager More

JMalan23
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed 22 November 2011

First time staying here, will likely stay again. We love the location-close to Scottsdale, only about 15 minutes front the airport. It's across from a nice mall with Macy's and many other stores and restaurants. My husband's family lives there so we visit often and have stayed other places that were mediocre. He had stayed at the ES Biltmore years... More

Was this review helpful? Yes
Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review
28 November 2011

Thank you for the great review! I am so glad that you enjoyed your stay and that you had a chance to try out our Omaha Steakhouse. The food and service are great and as you noticed, it is a pretty well kept secret! I hope we will see you again soon! Best Regards, Valarie Miceli General Manager More

DINKsTravelGuide
Tucson, AZ
Reviewer
5 reviews
10 helpful votes
4 of 5 stars Reviewed 21 November 2011

The pros - Great location, just a few minutes' walk to Biltmore Fashion Park Big rooms, great for families or just being comfortable Complimentary happy hour and hot breakfast are great Super friendly and accomodating staff Big pool that's heated in winter The cons - The rooms are sorely in need of renovation: Small bathrooms, aged carpet, popcorn ceilings (!).... More

Was this review helpful? Yes
Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review
28 November 2011

Thank you for the nice review. I am so glad you enjoyed your stay with us. Our guest rooms were fully renovated in 2007. I am really sorry that your room did not smell fresh. It is our goal to ensure that every room is perfect everytime and I sorry that this did not happen. We do take these comments... More

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Embassy Suites Hotel Phoenix Biltmore Also Known As

  • Embassy Suites Phoenix
  • Phoenix Embassy Suites
Address: 2630 East Camelback, Phoenix, AZ 85016

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Embassy Suites Hotel Phoenix Biltmore
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