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Extended Stay Deluxe Phoenix/Biltmore

2.5 of 5
5235 N. 16th St., Phoenix, AZ 85016
Hotel amenities
Ranked #115 of 176 hotels in Phoenix
3.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    5
    5
    3
    5
    6
Date Rating
ixytrychal
1 review
1 of 5 stars Reviewed 29 August 2011

How could someone enjoy this place? It looks nice from the outside.. Inside, no. the room is clean..but lacking. One pan, 3 plates, & one bowl in the "kitchen". The stairways are gross. Overflowing trashcans in the halls. Smells odd. Internet speed is a joke. No storage space to think of. Keeping a lookout for bugs.. The towels are crappy,... More

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nickers82
Houston
Senior Contributor
25 reviews
22 helpful votes
4 of 5 stars Reviewed 4 January 2011
2
people found this review helpful

This is another place that I think other reviewers and I went to two different places. I would definitely stay here again. Pros - Room was very clean and comfortable. It is an extended stay, so you get the couch, kitchen, and such. Bathroom was clean and had plenty of towels to choose from. Very quiet all night and when... More

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Susan Larson, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
18 February 2011

Thank you for taking the time to review your recent stay at Extended Stay Deluxe Phoenix - Biltmore. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. Given how... More

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NoDumbPeople
New Haven, Connecticut
Top Contributor
52 reviews
51 helpful votes
1 of 5 stars Reviewed 20 October 2010

CONS: 1) Barking dogs They allow barking dogs here without apology. You hear these loud, barking dogs all day and night and the managers here shrug their shoulders - could care less about you. Who do they hire? Why? 2) Slamming doors It's unbelievable, but all day and night you hear doors slamming. Why didn't they construct this better? My... More

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David60922
Salt Lake City, Utah
1 review
1 helpful vote
3 of 5 stars Reviewed 14 October 2010
1
person found this review helpful

I booked this hotel through Priceline's "Name Your Own Price" program. This got me a nightly rate of $30, which I thought was terrific. The facility itself is just average--nothing in particular to comment on. If you're a non-smoker, don't bother booking on Priceline or Hotwire, as the desk clerk admitted to me that all such customers automatically receive a... More

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Loopy57
Chino Valley, Arizona
1 review
5 of 5 stars Reviewed 26 March 2010

Everything about this hotel was excellent. The rooms were very clean, offered everything i could have possibly needed. The location was nice. The employees were awesome!! It was truthfully 'HOME AWAY FROM HOME!!" More

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Susan Larson, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
4 June 2010

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Phoenix - Biltmore. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More

mrs005
Las Vegas
2 reviews
1 of 5 stars Reviewed 24 March 2010

Upon check in to our single queen NS room, we were told there would be no housekeeping during our 4-night pre-paid stay, but we could have more towels if need be. When we entered our room the conditions were substandard: the bathroom floor and tub had hair on them, there was a towel on the back of the door, the... More

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Susan Larson, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
29 March 2010

I recently received a copy of your review of the Extended Stay Deluxe Phoenix - Biltmore. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our... More

tompammc
Salt Lake City, Utah
Senior Contributor
23 reviews
96 helpful votes
3 of 5 stars Reviewed 14 March 2010

The location is good. The price was good. The internet was $4.95 for whole stay. The breakfast was a pleasant surprise as they had coffee & muffins & we weren't expecting either. No normal maid service so by the elevato,r people had piled up their trash from rooms. The room would have been good~ Except it reeked of smoke so... More

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Susan Larson, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
29 March 2010

I recently received a copy of your review of the Extended Stay Deluxe Phoenix - Biltmore. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to address your concerns about the condition of... More

BunnyRay
Arizona
1 review
5 of 5 stars Reviewed 9 February 2010

I love this place. I do travel alot on business and I will consider this as my home base. I feel very safe there. They have more than I could expect for the price and the staff are very attentive. I like the free internet, the full kitchen and once I forgot to bring my toothbrush and toothpaste, they gave... More

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Susan Larson, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
12 February 2010

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay Deluxe Phoenix - Biltmore. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

StjoeMo_Buddy
stjoe mo.
1 review
5 of 5 stars Reviewed 4 February 2010

the manager and entire staff was very friendly and would smile and acknowledge you. made sure your stay was pleasant. nice rooms and location. good coffee each morning. More

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Susan Larson, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
7 February 2010

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Phoenix - Scottsdale. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More

Nemoandchina
England
Senior Contributor
26 reviews
9 helpful votes
4 of 5 stars Reviewed 6 November 2009

My partner and I stayed at the Extended Stay over Halloween weekend for his birthday celebration trip. This was our first trip and hotel experience since moving back to the USA after 4 years abroad. There is NOTHING to complain about with this hotel. The units are self contained: Stove, fridge, dishes, cooking utensils, wifi, dvd player. The only thing... More

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Extended Stay Deluxe Phoenix/Biltmore Also Known As

  • Extended Stay Deluxe Phoenix
  • Phoenix Extended Stay
  • Extended Stay Phoenix
Address: 5235 N. 16th St., Phoenix, AZ 85016

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Extended Stay Deluxe Phoenix/Biltmore
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