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Holiday Inn & Suites Phoenix Airport

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Traveller (151)
Room & Suite (66)
Dining (9)

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About

#64 of 177 hotels in Phoenix
Location
Cleanliness
Service
Value
Conveniently located at 48th Street and University Drive, the Holiday Inn® Hotel & Suites Phoenix Airport is close to everything. The hotel's complimentary shuttle service to Sky Harbor International Airport and location three miles from Arizona State University makes travel simpler. Phoenix, AZ is home to the Pueblo Grande Museum, Desert Botanical Garden and, Sun Devil Stadium, all within five miles of the Phoenix airport. The hotel's convenient, free shuttle service can take you to a nearby Metro Light Rail Station or to sample Tempe Mill Avenue's multiple restaurants and shops. Shuttle service to Mill Avenue is provided from 12 noon to 11PM. For business travelers, the complimentary high-speed, wired & wireless Internet access helps you to stay in touch with the office and be prepared for meetings. Here in Phoenix, AZ, our fresh, contemporary design and spacious rooms offer exciting alternatives for meeting and event space. We have more than 3,000 square feet of flexible functi
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
447Reviews13Q+A80Room tips

Reviews
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DonovanNJ wrote a review Feb 2024
San Diego, California25 contributions44 helpful votes
I reserved through Hotwire but upon arrival the desk clerk told me that they did not see a credit card charge number from hotwire. In the morning I asked for a manager. I waited 15 minutes before the front desk clerk even called one. The manager assured me that the pending charge from the hotel would drop off and that she would keep an eye out and fix it if it went through. She asked me to email her my confirmation email and I did. When the second charge went through I emailed her again and never heard back. Now I have to dispute this through my credit card company. Stay away!
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Date of stay: January 2024
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites Phoenix Airport
Responded 4 weeks ago
Hi DonovanNJ, We appreciate your stay and the business that you bring to Holiday Inn hotels. Thank you for choosing our Holiday Inn Hotel & Suites Phoenix Airport for your visit! While we're glad to know you found our location convenient for your trip, I am sorry we missed making your experience seamless this time. We always challenge ourselves to be better. I've shared your comments and ratings with our local team to identify the areas that require improvement. Feel free to reach out to our local team directly at 1-480-5431700 should you like to discuss the issue surrounding the bill. We know you have many options when it comes to accommodations, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels. All the best, Alice P. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Voyage14016846410 wrote a review Aug 2022
16 contributions7 helpful votes
Hotel's Favourite
Hotel itself was clean and quiet. Upon checking in the desk person did tell us the location of breakfast area but did not inform us that we needed vouchers for breakfast (our room rate did include breakfast). They wanted to charge us almost $13 per person for the breakfast buffet. This did get resolved by me going to the front desk and clarifying the situation. The buffet was very poorly maintained- one egg on English muffins, one piece of bacon-small amour of scrambled egg-an almost empty amount of potatoes-definitely not worth paying almost $14. Overall a good place to stay. Shuttle for airport was 15 minutes late.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jeff N wrote a review Jan 2024
1 contribution
Our recently renovated room on the 5th floor was dirty, loud and the bed uncomfortable. Bathroom floor, shower floor and vinyl plank floor in room were all stained and visibly dirty. Freeway traffic noise and jet noise was very loud in room, even with vent fan system on. Made for poor night's sleep. Bed was old, overly firm and uncomfortable. Furnishings in room had visible dust on surfaces. I'd recommend looking elsewhere for a Phoenix airport motel.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites Phoenix Airport
Responded 26 Jan 2024
Hi Jeff N, Thank you for staying at the Holiday Inn & Suites Phoenix Airport and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts. We strive to give excellent and impressive service to all our guests, and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay. We value your feedback and welcome the opportunity to serve you better. I look forward to your response. Sincerely, Crisel V. Case Manager IHG® Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bass-fan wrote a review Dec 2023
Fox Lake, Illinois133 contributions51 helpful votes
Let me start off by saying that the hotel itself is very nice and looks to have been very recently updated. They have a super friendly staff, clean and inviting common areas, and clean, comfortable rooms. I checked in after 7 pm and was going to go get dinner until I saw the bar and restaurant. It's a very nice place, and they have a very small menu, but they did have a few items that I like and a fairly well stocked bar, so I choose to stay there for dinner. I wish I had gone somewhere else....I ordered their garden penne pasta with grilled chicken, one of the easiest dishes to do well. The pesto sauce was thick and gloppy, some of the vegetables were soggy soft and overcooked, and others were hard and undercooked, and the grilled chicken was dry and crumbling....the toasted Italian bread was the best part of the meal. With such a small menu, all the items should be outstanding. On the bright side, the bartender was friendly and attentive, so it would have been perfect for just an after dinner cocktail. I would definitely stay here again, but choose other dining options.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Edgard R wrote a review Oct 2023
3 contributions
Stayed there on 09/22/2023. After booking, before going there I asked for instructions on how to get their shuttle from the airport. I received detailed instructions from manager Hardy which I used and worked perfectly. The shuttle chauffer was very polite, in reception Mr. Efrain made us feel at home. The hotel looked updated and the room clean. Next day again we got the shuttle at 6:40 and made it on time to the airport. Note that you have to "reserve" your shuttle from the hotel to the airport. Yes, I can stay there again.
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Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jon S wrote a review Jun 2023
Cedar City, Utah44 contributions68 helpful votes
The lobby remodel was clean and modern and the staff we encountered were friendly and helpful. The elevators were SLOW (I don't expect lighting fast, but wow), rickety, and jarring. The elevator areas on the sleeping floors were pretty gross - the carpets were extremely worn and ugly, and although an attempt was made at painting, the walls were very uninviting. Our room was modern and the bed was good, but the wallpaper was peeling back from around the windows and there was quite a bit of mold underneath. There was mold, mildew, and rust in the tub area, and the shower spray was weak sparse. The pool was a milky green color that was very unappealing and made us decide not to swim.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: There are better places for the money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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shane152 wrote a review Jun 2023
White Haven, Pennsylvania12 contributions1 helpful vote
The only positive was the dining staff service. The noisiest room ever . Right on high-way. The lobby and dining area were nice. The rest of the hotel needs a major upgrade.The pool area could use some maintenance.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sab30 wrote a review Feb 2023
Canada99 contributions37 helpful votes
This hotel has the ability to be wonderful, but it is not up to Holiday Inns that I have stayed at. The positive is the clean and modern lobby and the staff at the lounge. It goes downhill fast from there. Leaving the elevator on the third floor the carpets and walls looks like something that would probably resemble a prison. I cant see this needing much in renovations, but they are probably 5-10 years overdue. Paint is all worn away n the hallways, carpets are all chewed up, just really an embarrassing mess. Keep the lobby and gut this place. The pictures on the website are no where near reflective of the quality of this property. For $200 a night I would definitely look elsewhere in the area
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites Phoenix Airport
Responded 15 Feb 2023
Hi sab30, Thanks for your review and for staying with us. We work hard to deliver an exceptional guest experience. I am sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management and sent you a private message with additional details. Again, thanks for staying with us. We value your input and would love a chance to make it up to you. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kerry G wrote a review Jan 2023
1 contribution
Nothing but positive experiences with the hotel and staff. Front office manager Sarah went to great lengths to help us secure a refund from booking.com for an earlier stay that had to be canceled due to a flight cancellation. She followed up with us several times after communicating directly with booking.com. Good location, near Sky Harbor airport, and wide variety of restaurants, fast food. We appreciated the extra room with sofa bed, 2nd TV, desk and mini fridge/microwave. Our group got takeout often and this was a nice place to gather for eating, rather than eating on the big beds! All the rooms open onto a nice courtyard with pool, walking path and fire tables.
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Date of stay: January 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Irene R wrote a review Dec 2022
Prescott Valley, United States17 contributions3 helpful votes
Dec 1-3 Skip this dump, construction going on Right now at 4:40 pm banging hammering ect above our head First room was horrible, this one a close second Furniture dirty, old and needs to be replaced .lamp shades cracked and stained as was first rooms bedding. But the bed was ok Staff unable to cope Breakfast not free and it’s marginal Would leave but we are attending an event Not affordable either They should be ashamed
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£105 - £218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites phoenix airport
LOCATION
United StatesArizonaCentral ArizonaPhoenixSouth Mountain
NUMBER OF ROOMS
114
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN & SUITES PHOENIX AIRPORT - Updated 2024 (Arizona)

Frequently Asked Questions about Holiday Inn & Suites Phoenix Airport
Which popular attractions are close to Holiday Inn & Suites Phoenix Airport?
Nearby attractions include Dynamic Escape Rooms (0.6 miles), Coyotes Curling Club (0.4 miles), and Rimrock Bar & Grille (0.4 miles).
What are some of the property amenities at Holiday Inn & Suites Phoenix Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites Phoenix Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites Phoenix Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites Phoenix Airport?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Phoenix Airport?
Conveniently located restaurants include Little Miss BBQ, Rimrock Bar & Grille, and Rennick's.
Are there opportunities to exercise at Holiday Inn & Suites Phoenix Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn & Suites Phoenix Airport have an airport shuttle?
Yes, Holiday Inn & Suites Phoenix Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn & Suites Phoenix Airport have airport transportation?
Yes, Holiday Inn & Suites Phoenix Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn & Suites Phoenix Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn & Suites Phoenix Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.