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Ramada Plaza Hotel at Metro Center


Hotel class 2.5 of 5
12027 North 28th Drive, (formerly Red Lion Hotel -- Phoenix North), Phoenix, AZ 85029
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Reviews you can trust

59% Recommend
3.5 of 5 stars 50 reviews
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By trip type
All (50)
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4 of 5 stars
Amsterdam
30 Sep 2009 | Trip type: Friends getaway

There is really nothing negative to tell about this hotel. The rooms are very clean, the pool is very nice, clean and quiet. Great value for your money! Best hotel I ever stayed in while visiting the US! more

NEVER AGAIN!
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2 of 5 stars
Arizona
24 Aug 2009 | Trip type: Solo travel

The first room they gave me smelled of smoke. The second one was better, but lots of dirt behind and under furniture. We had trouble to find a working outlet for our laptop. The furniture was from the 50s and ratty. Mattress was okay. Worst of all, I booked a room with breakfast included and the restaurant was closed. I... more

Management response from
Peter Wearing, Director Of Operations

The economy has lead us to change a few policies temporarily. We have accommodated our guests by providing greatly reduced rates and at the same time limited some of our services. Most guests are happy to pay a significantly lower room rate and forgo a full breakfast. We are pleased to offer a more limited continental breakfast to our guests.

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4 of 5 stars
Orlando, Florida
6 Aug 2009 | Trip type: Friends getaway
2/2 found this review helpful

I booked the room for 4 nights from Orbitz as room/ rental car package it was amazingly inexpensive. We were playing in a softball tournament on Saturday and Sunday and the fields were right across I-17 also with numerous eating options all close by I considered the location very convenient. I was a little bit nervous due to some of... more

Management response from
Peter Wearing, General Manager

Thank you for your review. We appreciate your support and have taken your comments about the breakfast under consideration. I and the staff are grateful for you words.

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4 of 5 stars
USA
28 Jun 2009 | Trip type: Business
1/1 found this review helpful

We had stayed 4 nights, the location was great near the freeway, many restaurants, shops and the shopping center is about one miles away. The breakfast was not so great, the coffee was not strong enough the one in the room was much better. The room was clean and really nice we did book the standard room but were upgraded... more

Management response from
Peter Wearing, Manager

Thank you so much for your review. I am glad you like the room. I take you comments on the restaurant on notice and see what we can do. Your imput is valuable to us.

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2 of 5 stars
Chicago, Illinois
1 Apr 2009 | Trip type: Solo travel

Although the price was cheap and the location decent, I had a TERRIBLE experience at the Ramada. Do not stay here! I did as suggested by other travelers and requested a newly renovated room for a slightly higher price for night. The room itself was nice, but the walls were paper thin- I was kept awake every night because of... more

Management response from
Peter Wearing, Director of Operations

We regret the confusion with the computers that caused us to check another party into the same room. While this is very rare in the hotel industry it does happen and the guest was wise to use the safety latch when in the room. The guest indicated that she did not hear from me but I can assure readers that...

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4 of 5 stars
Eau Claire, WI
27 Mar 2009 | Trip type: Solo travel

This is the second year that I have stayed at the Ramada Plaza Hotel at Metro Center while I attended spring training baseball games. Unlike some of the recent reviews, I have enjoyed my stay. The motel's location near the Black Canyon Highway (17) makes getting around Phoenix fairly easy, considering Phoenix traffic. At the same time, I did not... more

Management response from
Peter Wearing, Director of Operations

Thank you for your review of the hotel and our surrounding area. The entire staff appreciate your support and we look forward to your next visit.

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2 of 5 stars
st.paul
23 Mar 2009 | Trip type: Family

im not a picky person and im not going to bad mouth it because of one little thing, in general the place was bad. it was in a bad area in a old building. the pool was full of junk and it smelled. it had supposedly been remodeled and we stayed in one of the remodeled rooms. tthe beds were... more

Management response from
Peter Wearing, Manager

I am sorry that yuor experience was not acceptable. We have been working hard to upgrade our hotel with exciting new renovations, upgraded pool services and recently refurbished our restaurant.

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2 of 5 stars
Las Vegas
12 Feb 2009

We attended the Del sol soccer tournament and we stayed in this hotel. The staff was pleasant enough, but the facilities left much to be desired. We were on the 3rd floor so it was not one of the renovated rooms. The walls are thin, and you could hear your neighbors and the traffic outside. Our toilet also clogged during... more

Management response from
Peter Wearing, Manager

Thank you for your review. I am sorry taht your experience was not to your liking. I can say that the newly renovated rooms are far superior and some say the best rooms on the I-17 corridor. I hope that we can have a chance to serve you in the future and ensure that you get one of the new...

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2 of 5 stars
Northeast Ohio
18 Jan 2009 | Trip type: Business, Couples
2/2 found this review helpful

As previous posters have mentioned, the photographs are deceptive- the typical rooms are old and worn. The remodeled rooms were alright, although it had no bathtub (European-style, though I doubt that is Ramada's intent). I was very disappointed with the breakfast. Though there was a variety, it was all fairly unhealthy. Fatty meats, canned fruit in heavy syrup, rather than... more

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2 of 5 stars
Ohio
14 Jan 2009 | Trip type: Business, Couples
2/2 found this review helpful

The Ramada brand doesn't invoke images of glamor, but the stock photos of hotel were very inviting. We booked a flight and hotel package on a popular website. We noticed that the main road and freeway would probably make the north side a bit loud, so we requested and received a room on the south side. When we opened the... more

Management response from
Peter Wearing, Manager

I am sorry that your experience did not meet your expectations. We try hard to make every guest experience positive and in your case we failed.

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Ramada Plaza Hotel at Metro Center Also Known As

  • Ramada Plaza Hotel
  • Ramada Phoenix
  • Phoenix Ramada
Address: 12027 North 28th Drive, (formerly Red Lion Hotel -- Phoenix North), Phoenix, AZ 85029
Phoenix hotels Ramada Plaza Hotel at Metro Center
3.5/5.0
50