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The Clarendon Hotel - Phoenix's Urban Retreat

3.5 of 5
401 West Clarendon Avenue, Phoenix, AZ 85013
Hotel amenities
Ranked #25 of 176 hotels in Phoenix
4.0 of 5 stars 438 Reviews
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438 reviews from our community

What travellers say about this hotel
  • Pool area(18)
  • Rooftop bar(12)
  • Roof top(12)
  • Very nice(10)
  • Gallo Blanco(9)
  • Great Place(6)
  • Flat screen TV(6)
  • Front desk staff(6)
  • Mexican food(6)
  • First nights(5)
Traveller rating
    220
    113
    42
    26
    37
Only show reviews for Family (42) | Couples (136) | Business (136)
Date Rating
blah b
Los Angeles, California
1 review
1 of 5 stars Reviewed 14 February 2012 NEW

An extremely pushy salesman, undermining my knowledge. I work in a sales call center so I know someone is trying to sell me.... I do it all day. But what this gentleman didn't realize is that you have to gauge a customers interest by feeling them out. Instead of gauging where I was as a customer, he proceeded to tell... More

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Ben Bethel, Owner at The Clarendon Hotel - Phoenix's Urban Retreat, responded to this review
16 February 2012

Thank you so much for your review... in all fairness, we do use an outside call center to handle our reservations calls so that we can focus more time and energy to providing great service to our guests who are in-house at the moment. Most hotels do this, so I hope you don't gauge the experience of The Clarendon by... More

LESMEX
Miami
Contributor
15 reviews
5 helpful votes
3 of 5 stars Reviewed 8 February 2012

This hotel charge " $20 Resort fee " per night! at the check in; that incluid internet, pool, parking and you can chose 1 snack per day from a list of snaks they have at the front desk 50cents snacks, and incluid locals calls and the pool towels ah! and the gym is incluid! It is The same size that... More

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Ben Bethel, Owner at The Clarendon Hotel - Phoenix's Urban Retreat, responded to this review
9 February 2012

Leslie - I'd like to clarify a few things for you... 1) The resort fee includes much, much more than internet, pool, parking, local calls and 1 snack per day! It is not a hidden fee as you state - it's mentioned on every site out there, in big bold print, and it includes the following: * covered parking (other... More

Gingerop
Reviewer
5 reviews
5 of 5 stars Reviewed 2 February 2012

From the minute I walked in the front door I felt I belonged. The staff at the front desk was friendly, warm, helpful, and solicitous of my needs. They made suggestions on where to eat, what to see, and even Wednesday night entertainment. The view from the roof top is awesome, especially as the sun is setting. The pool area... More

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G W
Saint Louis, Missouri
Contributor
18 reviews
2 helpful votes
4 of 5 stars Reviewed 1 February 2012

The pool was always packed, which is fine by me. I hate to see hotel pools go to waste. The onsite restaurant/bar is pretty good, a little overpriced, but that's what you get for a hotel restaurant. Its an independent hotel chain, and the staff was friendly. However, their concierge services weren't really all that helpful. More

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qwertyuiop19
Washington DC
2 reviews
20 helpful votes
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Agree with all other reviewers -- great location, amazing food, hip hotel. But I want to add that it's kid friendly too. I was just there with my 5 year old daughter and she enjoyed the pool, the flamenco dancers and the snacks. Great small independent hotel. So glad we stayed here instead of a chain hotel; much more personality... More

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Margaret K
Polson, Montana
Reviewer
3 reviews
5 of 5 stars Reviewed 29 January 2012

We found the Clarendon during a New Years stay 2011-12. The pool was terrific, friendly guests & lots of lounging options. Was it beat up or worn? Let me say this: YOU try staying out in the Phoenix sun for more than one season and not look a little worse for it!! Re: wifi, I had no trouble. There were... More

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nlbuk
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 28 January 2012

I tend to visit more frequently when on business meeting colleagues for lunch at the amazing restaurant. I do love to stay there just to relax. Nice beds, friendly staff who always remember the regulars, but also treat first timers with the same friendly demeanor. I have become quite fond of the otter pops so much I've tried to find... More

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ckr3214
Miami, Florida
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed 26 January 2012

The Clarendon is just a fantastic property. The crowd are diverse, hip urbanites and the decor is very artsy-'70s. We will absolutely be back to this property and loved the little amenities, such as late-night snacks and a hot tub that seemed longer than a football field. Fun decor that brings retro design into 2012. The restaurant and lobby bar... More

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Colleen W
Los Angeles, California
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

Ultra-hipster hotel with a few genuine touches of comfort (outstanding beds and bedding, nice terrycloth robes) and a whole lot of figurative smoke and mirrors (there's an actual paucity of mirrors, as well as lighting. What can I say? Dim lighting and bright orange walls are the hipster hotel's best friends.) If you're intending to do a lot of work... More

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Ben Bethel, Owner at The Clarendon Hotel - Phoenix's Urban Retreat, responded to this review
25 January 2012

Thank you for your review Colleen... I appreciate it! I hear you loud and clear... we checked the wifi and our connection is up to 30mb/sec at most times, so I'm not sure why it was slow for you, but I personally installed an additional access point and range extender in one of the guest rooms that was getting a... More

millie218
Lexington, Kentucky
1 review
3 of 5 stars Reviewed 13 January 2012

Pros: comfy bed, awesome TV, brightly colored walls, nice Keurig, good bathroom products, I-phone alarm clock, neatly decorated. The pool looked nice, although I didn't have time to try to it out. Cons: heater was loud and hard to figure out, I was never offerred these free snacks everyone has talked about. I asked the clerk where I could eat,... More

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Ben Bethel, Owner at The Clarendon Hotel - Phoenix's Urban Retreat, responded to this review
14 January 2012

Thank you for your review... we appreciate all of your positive comments! To respond to your cons: * The heating and air conditioning is a pretty advanced system, and it does take a few minutes for heat to start coming out - we'll start putting signs up for the next cool season, since we're just about to start air conditioning... More

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The Clarendon Hotel - Phoenix's Urban Retreat Also Known As

  • Clarendon Hotel Phoenix
Address: 401 West Clarendon Avenue, Phoenix, AZ 85013

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The Clarendon Hotel - Phoenix's Urban Retreat
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