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Pointe Hilton Tapatio Cliffs Resort

4.0 of 5
11111 North 7th Street, Phoenix, AZ 85020
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Ranked #39 of 176 hotels in Phoenix
4.0 of 5 stars 626 Reviews
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626 reviews from our community

What travellers say about this hotel
  • Very nice(24)
  • Pool area(15)
  • Main building(11)
  • View restaurant(9)
  • Hot tub(8)
  • Room service(7)
  • Free shuttle(6)
  • Golf course(6)
  • Different points(6)
  • Water slide(5)
Traveller rating
    242
    214
    88
    59
    23
Only show reviews for Family (146) | Couples (164) | Business (114)
Date Rating
ssawesome
2 reviews
3 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

My family and I have stayed at the Hilton Tapatio many times. I am a member of the Hilton rewards club, so when we would come into Arizona years ago, this is the place we would always stay at. The views are exhilarating, the service is wonderful, and the the sandwiches are par excel lance! The service was great because... More

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Imaginedoc
Blaine, Minnesota, United States
Senior Reviewer
6 reviews
1 helpful vote
3 of 5 stars Reviewed 12 February 2012 NEW

I need to make an initially statement on this hotel before going into details. This place was an engineering challenge and it's maintenance issues are reflective of that challenge. If you stay here, you'll understand why. The Hilton Tapatio Cliffs Resort is another very good Hilton property, but has an identity crisis. The rooms in the main hotel are up... More

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Ltnjoe
Minneapolis, Minnesota
Contributor
18 reviews
11 helpful votes
5 of 5 stars Reviewed 9 February 2012

Was at this hotel for 2 days for an offsite conference with my organization and it was an excellent experience with all aspects of this Hotel. Though an older hotel, you would never know it by the looks of the rooms, all suites and all their facilities. The staff was extremely welcoming and professional and always at hand to provide... More

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Ron Simon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
14 February 2012

Thank you for your very nice compliments. We hope you choose to stay with us the next time your travels bring you to Phoenix. More

Mark W
Albany, New York
Contributor
12 reviews
2 helpful votes
2 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Perhaps it's my lack of familiarity with a "resort," but I found this property confusing. After I had made my reservation online, I was offered the opportunity for a "low cost" upgrade if the upgraded room was available upon check-in. At check in they had my original reservation, but made no mention what-so-ever about an upgrade. I mentioned that I... More

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Ron Simon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
14 February 2012

Thank you for the many compliments you made regarding the suite, resort views, and hiking opportunities. I have addressed a few of your concerns below. The main building was the first to be built followed by the 28 outlying buildings. I am happy to hear that we had an upgrade available for you despite the request you made in advance... More

bsedor
Senior Contributor
23 reviews
2 helpful votes
4 of 5 stars Reviewed 9 February 2012

Nice place, very busy. Excellent customer service. More

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Ron Simon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
13 February 2012

Thank you for choosing to stay with us. We hope to see you again soon. More

SanMN
Edina, Minnesota
Contributor
16 reviews
3 helpful votes
4 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Nice resort. I book this resort based on the golf course review. Hotel, room was in unique setting. From my cliffside suite, it was cozy, not specutacular nor impressive, but I wasn't disappointed with the course; a fun, challenging course. Yardage off the tee was bit mixed (on a handful of holes, Championship tees were with the regular Men's tees).... More

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Ron Simon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
13 February 2012

Thank you for choosing to stay with us and for your compliments about our award winning golf course. We hope you have another opportunity to play the course. More

sitesea
Seattle, WA
Senior Contributor
31 reviews
32 helpful votes
4 of 5 stars Reviewed 6 February 2012

This hotel/resort is in a location that will thrill the guest who is looking for easy access to desert hiking. The hotel is made up of multiple colorful Spanish style buildings. The entire property is integrated into a hillside making the rooms at the top a very long hike up a steep slope. This was no problem for us since... More

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Ron Simon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
13 February 2012

It’s great to hear that you had such a good time experiencing all the hiking options during your visit. Thank you for your compliments about the suite and the food and service at our Pointe in Tyme restaurant. I will share your comments with the manager and chef. We hope to service you again in the near future. More

PDXreviewer
Portland, OR
Senior Contributor
36 reviews
84 helpful votes
4 of 5 stars Reviewed 6 February 2012

My sisters and I met here for a well-deserved girls' weekend getaway. We found our room on Priceline for $80 per night, which was an excellent deal given all the amenities and fantastic service. Pros: Very friendly, responsive staff (especially Dick, Ed, Amanda, and Eric). Really, everyone from the shuttle drivers to the spa staff, to the breakfast waitstaff were... More

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Diane F
Minneapolis, Minnesota
1 review
4 of 5 stars Reviewed 4 February 2012

For a recent work conference, Helen at the front desk, was most accommodating and helpful in moving me to a new room, after the room in the hills was most challenging for me after a recent surgery. She took care of all the details in getting my items moved to the new room so I wouldn't have to miss any... More

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Ron Simon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
13 February 2012

Thank you for staying with us during your conference. I’m very happy to hear that Helen assisted you with your needs. I will share your comments with her and her manager. We hope to see you again the next time your plans bring you to Phoenix. More

MaryHamilton23
Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed 3 February 2012

I have been meaning to write this review for about a year now, but I just haven't had a chance. This hotel is simply beautiful. The grounds are gorgeous, the pools are pristine, and the rooms are comfortable and spacious. It is the staff of the Tapatio Cliffs that make staying at this resort an EXPERIENCE! From the bellhop to... More

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Pointe Hilton Tapatio Cliffs Resort Also Known As

  • Hilton Hotel Phoenix
  • Hilton Phoenix
  • Phoenix Hilton
Address: 11111 North 7th Street, Phoenix, AZ 85020

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Pointe Hilton Tapatio Cliffs Resort
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