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Super 8 Phoenix

2.0 of 5
17211 North Black Canyon Hwy, Phoenix, AZ 85023
Hotel amenities
Ranked #127 of 176 hotels in Phoenix
3.0 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
    12
    4
    7
    4
    8
Date Rating
Raimund K
Aurora, Colorado, United States
1 review
1 helpful vote
1 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

We were in town from Denver on business and just needed a place for one night so we thought, "Why not Super 8?" The experience answered that question. We needed four single rooms total. When first walking into the lobby we were told they could accommodate us. After a few minutes of deciding where to stay we went back in... More

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Jean Piersanti, Director of Sales at Super 8 Phoenix, responded to this review
30 December 2011

Thank you for your review. Since recently taken over this hotel, we have been doing some training at the front desk, as we have taken past guests advice and are upgrading our staff. We are looking into this situation very carefully and apologize for any inconvenience you have had while staying at the Super 8. More

nofear2222
Edinburgh, United Kingdom
1 review
1 helpful vote
1 of 5 stars Reviewed 17 December 2011
1
person found this review helpful

Was greeted by a "securityguard" to attempted check us in.He was a dodgy looking character with a 14" blade strapped to his hip.We had problems with our booking and was told not to hang around outside the room.There was something dodgy going on in the carpark.Dodgy people hanging around,random vehicles coming in and out looking to be up to no... More

Was this review helpful? Yes
Jean Piersanti, Director of Sales at Super 8 Phoenix, responded to this review
30 December 2011

Thank you for your review. We have since relieved this front desk staff member from the Super 8 and apologize for your experience. We have brought in a brand new General Manager who is taking notes of all your complaints and is going to make sure they are all fixed. Like most hotels, we have our hotel sprayed for all... More

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Troy F
Paola, Kansas, United States
1 review
1 helpful vote
5 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

I had a very enjoyable stay while working in the Phoenix area, the staff was very helpful and friendly, I would recomend this motel to anyone More

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Jean Piersanti, Manager at Super 8 Phoenix, responded to this review
15 December 2011

Thank you for your kind review. We look forward to your next stay with us! More

09Kiska09
The Hague, The Netherlands
Reviewer
3 reviews
1 helpful vote
2 of 5 stars Reviewed 14 September 2011
1
person found this review helpful

The room was clean and everything looked good until we went to bed. After 10 minutes in bed, I got an itch on my eye. I thought it was weird. When we put the lights on, we saw 4 bed bugs on the bed. We have it immediately reported to the reception and got a new room, but had no... More

Was this review helpful? Yes
Jean Piersanti, Manager at Super 8 Phoenix, responded to this review
15 December 2011

Thank you for your review, since your stay, we have shut down that room and completed a full regime to remove any bed bugs. This is not a problem within the hotel, but rather was brought in from a past guests who's luggage, clothing or person had been infested with the bed bugs. We have a company that comes in... More

mkm1013
mkm1013
Senior Contributor
23 reviews
17 helpful votes
3 of 5 stars Reviewed 19 August 2011
1
person found this review helpful

Stayed here for a week during a convention and then some time to explore the Phoenix area. The staff was exceptionally helpful, especially with shipping several large packages to and from the motel. The room was very clean. The breakfast was standard fare, but the coupon in the room led to a great pizza delivery - ordered three times. It... More

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1sunseeker99
Calgary
2 reviews
1 of 5 stars Reviewed 11 April 2010

We know you get what you pay for so we were not expecting much. The room was dirty, the shower had mold due to a leaking faucet. We could deal with that, but when someone gets into your room while your gone and takes a number of personal belongings, you need to go somewhere more secure. When we told management,... More

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heatlamp
san francisco
Contributor
17 reviews
30 helpful votes
3 of 5 stars Reviewed 12 March 2010

This hotel was a bit disappointing. Based on reviews in this forum we spent two nights here to take in some Cactus league games. The location was convenient. No problem checking in, the room (a suite) was very large: actually two normal rooms with two bathrooms, two TV's, small fridge. King beds huge and comfortable. There were some problems. Two... More

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Hooch22
Riverside, Ca
1 review
1 of 5 stars Reviewed 23 February 2010

Had an accident on the way to Phoenix and the lead member of our Marine Motorcycle Club was airlifted to Phoenix with injuries. Remaining members were unable to make it to this hotel and then found out that even though one of our Marine brothers had contacted them once he knew the situation of the accident...they refused to not charge... More

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hugo38
Fredericksburg
1 review
2 of 5 stars Reviewed 16 February 2010

I was there 2 times this year. unfortunately, the last time I forgot a personal item, after many calls to The Manager, I have been unable to get item shipped to me. Can some one else Help ? ? ? More

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gottatravelVancouver
vancouver
2 reviews
2 helpful votes
2 of 5 stars Reviewed 2 February 2010

Stayed here for 3 nights, was looking forward to it with the good reivews, but we had a completely different experience. The palce was rundown. No snacks except stale popcorn in the lobby. Our room was very dirty, black hairs on the blankets, danky smell, Put water through the coffee maker for tea adn it came out brown, toilet had... More

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Super 8 Phoenix Also Known As

  • Bell Hotel Phoenix
  • Best Western Phoenix
  • Phoenix Best Western
Address: 17211 North Black Canyon Hwy, Phoenix, AZ 85023

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Super 8 Phoenix
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