Smoking/hangout patio was in front of room. People sitting there getting drunk till 1-2am. Called to get a car sent to airport for pick up. wasn't there. called to find out where it was front desk didn't know what I was talking about and told me to take a cab. Pillows were lumpy, bed hard. Had to go to chiropractor... more

Stayed here on our first night after arriing from Heathrow. We had a two bedded suite. It was clean and comfortable and not at all tired looking like has been suggested in other reviews. Nice hot water and lovely comfy beds. We found the breakfast satisfying and adequate. I would advise anybody travelling around america to use this hotel chain... more

great hotel, clean with lots of hot water and a bed you could stay in for a week more

Stayed for just one night having flown in to Phoenix from London. Our room was a little "tired" but it was very comfortable and clean. The hot breakfast didn't look appetising so opted for just toast, juice and coffee, which was fine. Overall, a great value hotel and I would certainly stay there again. more

We were in Phoenix for a medical procedure and this hotel was recommended by our doctor's office. What a great surprise when we drove in - a beautiful hotel that looked like a mini-resort. Great pool area, laundry, hot tub and super-comfy beds and pillows in quiet and comfortable rooms with all amenties. Best of all, a friendly and accomodating... more

Just returned from a four night stay. The hotel is located in a nice residential area of North Phoenix, just up 16th street from the Point Hilton Resort. It is about a one minute drive from the 51 Expressway and 10 minutes from I-17. The airport is an easy 15-20 minute drive straight up the 51 Expressway. The hotel is... more

I am staying at this hotel right now on a business trip. I work in the hotel industry so I kind of know how much work goes into delivering guest services. This hotel not only provides wonderful facilities, they have very hard working and friendly employees. It really makes a difference. Happy Hour offered between 5-7 is also a plus!... more

We stayed at this hotel for one night. We had reservations (paid for my family) at a much more expensive restaurant downtown for the remainder of our trip and wanted something affordable for our first night in town so we chose the Best Western based on the reviews here. We were very pleased with our stay and in fact wished... more

This was my first trip to Phoenix and first stay at a Best Western. I usually stay at Hilton brands (e.g., Hampton or Homewood). I travel a lot for business, but never this far from home with short notice and no choice of where to stay! The hotel was really nice! the rooms are spacious and have been updated recently.... more