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Embassy Suites Phoenix Airport at 24th Street

3.0 of 5
2333 E Thomas Rd, Phoenix, AZ 85016 (Camelback East)
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Embassy Suites Phoenix Airport at 24th Street
Ranked #94 of 176 hotels in Phoenix
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234 reviews from our community

Traveller rating
    60
    52
    47
    46
    29
See reviews for
Families
51
 
Couples
32
 
Solo
17
 
Business
92
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Portland, Oregon
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 May 2013 NEW

This hotel features a nice quiet oasis around the pool on a hot day with helpful staff; a good value for the money. We will return again. It is close to downtown and the airport and a good hub for visiting Phoenix.

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Review collected in partnership with Embassy Suites Hotels

1 review
5 of 5 stars Reviewed 17 May 2013 NEW via mobile

I enjoyed my stay, rooms were clean, pool and jacuzzi were great, and the breakfast was delightful .. I also liked the bar, friendly staff. I would recommend this suite to anyone who wants a nice place to spend the night in a nice room, I had a non smoking room.. I liked it very much .. :)

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johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review
19 May 2013

Thank you for your response. I am happy to hear that you have enjoyed your stay with us. We hope to see you again in the future. More

Farmington NH
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 16 May 2013

Stayed at this Hotel for 1 night this past week. Staff seemed distracted and not so helpful, Room was very tired although large but the kicker was I forgot my Laptop charger there and in my opinion a Gold Member should be called about something left behind. Staff in the morning were also distractes!

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See 7 more reviews by klrchef for Phoenix
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review
19 May 2013

Thank you for your feedback. This is very unusual for our staff to act like this. I will be speaking with our staff to make sure this does not happen again. We do appreciate your loyalty to the Hilton family. I do apologize for any inconveniences that have occurred. We hope you will give us another chance when your travels... More

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Pheonix, United States
1 review
5 of 5 stars Reviewed 13 May 2013

The hotel staff appear to like their jobs. They were all pleasant, helpful, and honestly concerned about our comfort and safety. There was always a staff person available even around the pool and spa area.

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Review collected in partnership with Embassy Suites Hotels

johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review
19 May 2013

I am glad to hear that you have enjoyed your stay with us, we all appreciate your kind words. We hope to see you again. More

Boston
1 review
1 of 5 stars Reviewed 7 May 2013

airport pick-up was 1 hour late. They decided to do construction in the room next to us at 9:30 pm )12:30 am our time) and it took 3 times of repeated complaining before they stopped. Apparently, all Embassy Suites are not created equal!

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Review collected in partnership with Embassy Suites Hotels

johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review
19 May 2013

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. I do apologize for the construction that was going on at that time and also for the shuttle that was late.... More

A TripAdvisor Member
5 of 5 stars Reviewed 7 May 2013

What a family place for your next stay. The rooms are secure, spacious and the beds are very comfortable. The pool area is relaxing, well taken care of and plenty of lounge chairs and fresh towels. The evening happy hour and the morning breakfast are the more than ever expected and actually a highlight for our stay. You would have... More

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Review collected in partnership with Embassy Suites Hotels

johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review
19 May 2013

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your response and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More

1 review
5 of 5 stars Reviewed 4 May 2013 via mobile

I have stayed at a number of Embassy Suites across the country and this location continued to improve my impression of the franchise. The hotel staff were absolutely wonderful and very helpful. When we arrived, we were greeted with a warm welcome and helpfulness as we had not been to the area before. When we went to the Manager's Reception,... More

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review
7 May 2013

Thank you for your response. I am glad to hear that you have enjoyed your stay with us. Our staff greatly appreciates your comments. We will see you next time when your travels bring you back to the Phoenix area! More

Phoenix, United States
1 review
4 of 5 stars Reviewed 3 May 2013

This place has an on-site restuarant that has an outstanding view of Squaw Peak Mountain. The manager's reception is nice and relaxing after a long day, and the complimentary breakfast is wonderful! The room was clean and the shuttle service is very helpful and quick.

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Review collected in partnership with Embassy Suites Hotels

johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review
19 May 2013

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your response and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More

Tucson, United States
1 review
5 of 5 stars Reviewed 3 May 2013

This hotel is quite comfortable. Complimentary breakfast and evening reception included which helps one be better prepared for a busy day and then relax when returning to the hotel. We have eaten dinner in the restaurant and had well prepared salmon and steak. Just the right amount of food and reasonably priced. The location is located near my business meeting... More

Was this review helpful? Yes

Review collected in partnership with Embassy Suites Hotels

johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review
19 May 2013

Thank you for your response. I am glad to hear that you and your wife had enjoyed your stay with us. We look forward to seeing you again. More

San Diego, United States
1 review
5 of 5 stars Reviewed 3 May 2013

Stayed here with my family while visiting Arizona State University and they had a great stay. I have stayed at Embassy Suites before and received the same great service that I always do with this chain however my family have never stayed before and they were greatly impressed with this Hotel. I and my family definitly would suggestest this place... More

Was this review helpful? Yes

Review collected in partnership with Embassy Suites Hotels

johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review
19 May 2013

It was a pleasure to serve you and your family as our guest during your recent stay at our hotel. Thank you for your response and I am very happy to see that you and your family enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us... More

 
 
 
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Additional Information about Embassy Suites Phoenix Airport at 24th Street

Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Embassy Suites Phoenix Airport
Embassy Suites Phoenix
Phoenix Embassy Suites
Embassy Suites Phoenix Airport At 24th Street Arizona
Address: 2333 E Thomas Rd, Phoenix, AZ 85016
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #94 of 176 hotels in Phoenix
Price Range: £
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 
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Embassy Suites Phoenix Airport at 24th Street
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