We booked this hotel on Hotwire and were a bit skeptical when we got a 3* hotel for $45/night, but can honestly say that was the best hotel experience we've had when booking online. The woman checking in before us paid $179 for the one night, and we paid less than that for all 3 nights! The hotel is a... more

Holiday Inn Phoenix-West, Az filthy and noisy conditions in hotel room black mold and body scum on shower curtains.Pubic hairs all over in tub and on floor in rest room dried tooth past on counter in rest room water staine coming under door from conecting room that stank and the noise next to the freeway was so loud we could... more

After being stranded in Phoenix by U.S. Air at 11:30 PM and needing a place to stay before driving to Palm Springs my wife and I drove past the Holiday Inn and thought it looked fine for a very needed nights sleep after being subjected to U.S. Airways incompetancy for about 6 hours. Walked in without reservations and was greeted... more

Although I booked this room on hotwire and thought I was getting a great deal, I was surely disappointed after arriving. I called the hotel 2 weeks prior to my booking to request a non-smoking King room. The gentleman who answered the phone was more than happy to satisfy my request. When my wife and I arrived, we were less... more

this hotel has everything... it is a great place to call home in phoenix the people there make you feel special and wanted. The food in the resturant was to die for the steak and shrimp is what i got more

I stayed at this hotel last night and I got in very very late and I was met with the most friendly person I've have met at a hotel. She was so helpful I had a bad flight and had to get up early for my meeting I told her that i had to get up at 6am so instead... more

I travel to Phoenix A lot and stay in Different hotels until I found this One! I had stayed here before A year or so ago, This hotel has gotten so much better it use to be really dirty but you can not even tell anymore. Great staff as always now just a new feeling. It looks like they care... more

The worst smelling hotel I have ever had the misfortune of stepping into. It is a torture chamber for non smokers. We lasted five minutes, giving up our prepaid Hotwire booking and fled. Additionally, all the public areas were dirty and looked like they had not been cleaned in years. Scary neighborhood also, but probably healthier sleeping on the streets... more

The pleasant staff at Holiday Inn West in Phoeniz, Arizona deserve a better hotel. They are the only positive thing about this over-priced, shabby property. From the dingy interior festooned with outdated paper kitsch, to the corridors redolent of a thousand previous smokers, this is a place to avoid. Our room had cheap and out-moded furnishings, the shower tiles were... more