Great location downtown Phoenix. The hotel itself is dated and showing its age. I have stayed here multiple times and you never know if the AC system in your room will work properly or not. (That's kind of a big deal in Arizona during the summer). Maid service seems to be spotty and the water is completely over softened, to... More

My wife and I stayed at the hotel for 2 nights in May. Customer service was excellent. Our room was on the 5th floor. We had trouble getting the A/C to cool down the room to where we were comfortable. We thought the bed was uncomfortable. The bottom sheet is not fitted, just laid on top of the mattress so... More

Yes this hotel is dated, but my room was clean and the bed was comfortable. Pros: Plenty of light in bedroom Fridge Safe I-Home alarm clock Front desk check-in kiosks Bagel shop & restaurant on premises Room service item ordered was good - chicken w/whole wheat spaghetti Cons: No shower light No shower cap or cottons balls - but if... More

Just a note to tell you that Adam went way above and beyond in assisting me. I am handicapped. He helped me change my room to one that was more mobility friendly. He made a trip to CVS for me. He shared info. about happenings in the greater Phoenix area. He got ice, glasses, soda, etc. with enthusiasm. Terrific.

Aside from their 'in-house' restaurants, there are several options within walking distance. Baseball stadium is also walkable. The room was clean and quiet. I've found all three of their restaurants to have good food at reasonable prices.

This was a superb hotel in the 1980's, I bet!! Haven't done much to it since. As clean as they can make it. Loose electrical sockets in VERY roadside-motel-sized bathrooms. Location is good for local venues. Just steps away from convention center. Downtown Phoenix is a ghosttown, however. It was worth the $120 roundtrip cab ride to hang out in... More

My wife and I spent the weekend in this hotel and attended a concert at Comerica Theatre. It was a 5 minute walk to the venue. Bellmen, Shane and Adam were very helpful and provided information/recommendations on multiple occasions that lead to a memorable customer service experience . Check-in and out was very easy and overall we enjoyed our stay.... More

I had read mixed reviews about this place as I was planning my trip, but I wanted to be close to the convention center and took a chance. It's far exceeded my wildest dreams. Convenient to get to via the LIght Rail from the airport, it is clean, well staffed, and perfect. My room is chilly (just the way I... More

I attended a three day conference at the Phoenix Convention Center and stayed at this hotel. It was very convenient to the convention center and close to many restaurants and quick food choices. The staff was friendly and helpful offering recommendations to help us enjoy our stay. The main drawback was that the hotel didn't have its own parking lot.... More