i went to scottsdale on a girls' weekend and this was my first stay at a W hotel. i was very impressed with the customer service. anything we needed was attended to promptly and with the utmost professionalism. one outstanding feature was the hotel has a car provided by acura that the staff can take guests within a 5 mile... more

I booked a room for my husband's birthday, as a surprise. We were sorely disappointed. I booked an upgraded room - The Spectacular Room - which was supposed to have fabulous views. Our first disappointment was as soon as we walked in the room - I looked out the window and the views weren't even close to spectacular. Our "Spectacular"... more

Stayed at the W hotel for almost a week. We were at a conference down the road and commuted back and forth daily. We arrived on a Friday evening after a long flight from the UK and discovered that the W is the center of Scottsdale night life on a Friday and Saturday night. I was initially given a room... more

At my most recent stay at the W Scottsdale, I was very impressed with the service there. After arriving to the hotel irritated and frustrated about missing my flight, the bellman that checked me in, Billy, mentioned he would do whatever he could to make my stay better. Sure enough, the following day he delivered by providing a comfortable seating... more

It was great being in Scottsdale again, especially at the W!! It was my birthday week-end and I came down to see great friends. Unfortunately, I did not get to enjoy the wonderful Champagne and the delectable sweets sent by the hotel, but, Thank You!! I came down with the flu and spent Sunday, from a few hours after check-in,... more

I recently stayed at the W while in Phoenix doing business and loved it. Before my stay i didnt even know what W was and now Im telling all my friends about it. When you walk in to the hotel theres this big sign on the wall that says, "whats your wish". Believe me they ask and do they deliver.... more

The hotel is so cool it takes the same old boring out of business travel. From the funky rooms to the incredible bar scene and awesome sushi restraraunt there is no need to leave this property. I found the staff to be very service oriented and when in Scottsdale this is the choice for me...business and pleasure! more

This hotel is perfectly located for shopping at Fashion Square Mall. Checkin staff Heidi and Brigitte were very helpful. Kudos to the twins. more

I thought I was going to have a lovely stay at the W Hotel, but instead it ended up being the worse ever. They were rude!" more