Thank you for being with us and for this feedback of your stay. I apologize that our resort or your experience was not what you expected for your romantic getaway. As you say, we do not have a large outside courtyard, although guests love our setting around our pool and our Oasis bar poolside. I also would highly recommend trying... More

Thank you for selecting our resort for this special occasion and for this very favorable review. Although the Waste Management Phoenix Open is held a bit too far north for our van service, we do provide complimentary transportation to Scottsdale Old Town as well as all the shopping, restaurants and lounges in a two mile radius of the resort. Don't... More

We appreciate your business and this feedback. We apologize for the headaches you experienced during your stay with us. We have been remodeling our guest rooms, with new carpet, vinyl, ceilings and furnishings, however, this work is in process and we still have 36 more to complete. Unfortunately, you were in one of those not yet completed and had a... More

Thank you for being with us and for this valuable feedback. We do have a hotel shuttle van but it does not go to the airport but rather provides complimentary transportation to all the great shopping, restaurants and lounges within a three mile radius of the resort. For airport transportation we utilize AAA Transportation, who sets the rates. I passed... More

We appreciate you and your convention being with us to experience at that our resort has to offer. Thank you for this very positive review and such high ratings. I do hope that you will be able to return to our area again soon, on business or for vacation, and this time also experience one of our Villas for yourself.... More

Thank you for coming back as a returning Diamond guest and for this very positive review. We thank you for your business and loyalty to our resort and to the Hilton Brands and look forward to being of service to you again next year, if not sooner. More

Thank you for being our guest and this review. Although we do group business, we actually do considerable leisure and corporate business as well. Guests love that our meeting rooms are separated from our guest room wings, the courtyard pool complete with Oasis Bar and our new menus just completed in our BlueFire Grill. As you mention, we are very... More

Thank you for selecting our resort for your stay and for this review. Obviously, our goal is to be more than just nice. I do hope that you will return and stay more than one quick night so that you can fully experience what our resort and staff has to offer, from the warm, sun and fun around our great... More

Thank you for being our guest and for this feedback on your stay at our resort. I apologize about the issues you experienced with the hot water and the noise from neighboring guests. We have investigated both and did address the hot water situation. We also found that the sound stripping around the adjoining doors in some rooms was missing... More