It's always nice to be able to bring our pet with us. My husband and I live near Scottsdale but decided to stay close to home and just "get away" for a couple days. We wanted to try some of the great restaurants in the area and not worry about driving home. Because we had a dog, I think we...
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Thank you for selecting our resort for your getaway and for this positive review. We are happy that you enjoyed your stay with us. I, too, have a dog that is definitely part of our family. In fact, she is my most spoiled child. I understand how important it can be to be able to bring her with us when...
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We stayed here 6 nights the staff was great! The rooms are nice, my only complaint is the noise from the halls and from the rooms next to yours, you can hear all conversations people are having, walls are way to thin, it was quiet most nights unless someone was next to us up late. I probably would not stay...
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Thank you for being with us and for the high marks you gave our resort and staff. I apologize that your extended stay and your opinion of us was marred by the noise of other guests. We did have a college band that perforned at the Fiesta Bowl with us during your stay. They are great kids and took most...
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what a great hotel. Not only are the grounds beautiful, the hotel room itself is large with a balcony and a hugh bathroom, but the staff at the hotel cannot do enough for you. For example, we just casually mentioned that the people in the next room to us sounded like they were having their own circus coming to town,...
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Thank you for being with us and for this very positive review of our resort and the service provided by our staff. We are pleased that we helped make you feel like a "queen" and we hope that you will be able to return again soon for some more royal treatment.
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Thank you Hilton staff for an exceptional holiday party experience. Leslie Kohler, Jesse Rangel, Chef, Jesus, Luis and the entire Hilton staff helped to make this our best company holiday party ever! The Hilton staff was warm, accommodating and a delight to work with in setting up this function from beginning to end. The quality of the food, service and...
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Thank you for selecting our resort for your holiday party and for this outstanding review. We did pass on the many compliments you provided to those team members you mentioned by name. It gave them quite a thrill and is a great reward and recognition for a job well done. We do hope that you will return again soon, either...
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This was our fourth stay at the Hilton Villas and we highly recommend the villas especially if traveling with children. The restaurants walking distance from the villas are splendid with so many different to chose from, from casual breakfast to sushi to formal dinner. We enjoy having the fully equiped kitchen and being able to cook our meals if we...
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Thank you for your many visits to our resort and for this very positive review of your recent stay with us. We are pleased that you enjoy our Villas and our many amenities and the service provided by our staff. I do apologize and did pass onto housekeeping the issue you expressed about the cleanliness of the floor. We will...
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Traveling to Scottsdale in late October you are always assured of picture perfect weather. Enjoy the JW or Phoenicean in Scottsdale but were booked solid. Being a Hilton Diamond I decided to give the Hilton Scottsdale a try. The good, stayed in "villa" which was similiar to a ground floor two bedroom condo, not bad, but very far walk to...
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Thank you for selecting our resort for your weekend getaway and for this positive review. We are pleased that you enjoyed one of our Villas. They are in their own gated community outside of the main resort. Many of our guests drive their cars or rent a car and can easilty drive between and park close to their Villa. For...
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We stayed December 2nd until the 5th. The hotel was wonderful! We were upgraded to a villa for a small increase because we are in the Hilton Honors program. It was totally worth it! The villa was beautiful, comfortable and very clean. It had a full kitchen and a washer and dryer. The beds were extremely comfortable! We enjoyed the...
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Thank you for being with us and for this excellent review and rating of our resort. We are pleased that you enjoyed our Villas as well as our other guest amenities and the service provided by our staff. We look forward to being of service to you again soon.
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Scottsdale is a place to stay 1 to 2 nights. There is nothing to do except walk the strip or shop. Weather is nice
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Thank you for selecting our resort and for the positive rating of your stay with us. I do hope that you will return to our property sometime soon and, this time, please connect with our front desk, concierge or go on line. There are so many things to do in Scottsdale beyond walking and shopping! There are countless tours, activities,...
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Over Thanksgiving 22 family members gathered at the Hilton Scottsdale Resort and stayed in the villas. We were treated very well and all were pleased with reunion experience there. Jesse of catering was especially helpful with arranging the setting up of the Thanksgiving table, chairs, silverware, glassware, etc. and with the removal of everything after the meal. I would highly...
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Thank you for selecting our resort for such a special event as your family reunion. We greatly appreciate your business and this positive feedback. We reviewed your comments in front of the entire management team at our morning standup and made sure that Jesse received the recognition for his extra efforts to accommodate your needs. We do hope that you...
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We held out annual board meeting at the Hilton and the entire experience was rough. Contracting was an awful experience as the managers were pushy and actively frustrated. Our board members reserved their rooms and paid months before hand, though one arrived late and his room had been given away. The staff didn't even know what was going on. The...
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Thank you for selecting our resort for your annual board meeting and for this feedback of your experience. I deeply apologize for the issues you experienced. These issues were addressed with the staff involved during and right after your meeting. Unfortunately, we had many guests unexpectedly extend their stays with us with the end result that we had to relocate...
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