On check-in, we found that we didn't get the rooms that we had requested some 2 months before when we booked our reservation. We had requested 2 rooms with a view on a balcony level and received 2 rooms totally accross the property from one and other on the bottom floor. When we made mention of this on check-in, absolutely... more

We pulled in late afternoon, and were pleasantly surprised to find a reasonably-priced room with a fireplace and fabulous view just a step out the door onto the shared terrace. Beautiful bathroom setup, two reading chairs, nice desk, and very nice people. But get this, they also offered a free shuttle to anywhere within 5 miles, so we didn't have... more

I'm pleased to say that there seems to be new management at the Best Western Inn of Sedona, which is much more attentive to customer service and needs. Our first experience with the hotel was truly unpleasant and we did in fact raise the issue with the previous manager - we were just immediately dismissed. I feel confident that future... more

This hotel has a great quiet location, just on the edge of town. The multilevel terraces provide beautiful red rock views. Staff is helpful. The rooms are very clean and well appointed, but not luxurious. For the price, however, this is a real find. "Enhanced" continental breakfast was good, although a trip to The Coffee Pot was better. Would definitely... more

We had a room on the 3rd floor and LOVED it. Room itself could have been a bit bigger, though. Fireplace was a nice touch. The complimentary local shuttle was a great ammenity and the driver was very friendly and made great dinner reocmmendations. more

From the time we checked in until we left the next morning, the staff went out of their way to make our stay as enjoyable as possible. Our room had a patio area just outside the door with wonderful views of the Red Rocks surrounding Sedona. We managed to hit a perfect night climate-wise for spending time outside and enjoying... more

Fantastic views from this hotel, particularly from 2nd and 3rd floors. We were put on first level (lower) so had to lug our luggage down steep flights of stairs to the lowest level, then found our room was beneath an overhang which made it extremely dark. Others would come sit outside our room under this overhang because it was shady,... more

This is a spectacular view property. The entire facility is surrounded by wide view terraces and sitting areas for all the rooms. The rooms are cheerful and well appointed. The facility fits into the landscape nicely and the accomodations are above average. The front desk and entire staff is more than willing to be helpful and friendly. Concierge on site... more

We requested and received a top floor room. We found the room very accessible from the parking lot and very convenient to the 24 hour coffee pot! The free breakfast from 7:00 to 10:00 AM was surprisingly good! The bed was comfortable and we did not encounter noise during the night. Hotel desk worker "Sean" was extremely helpful providing information... more