Ok this is long-but people need to know what they’re getting. This was an anniversary trip, kinda special, here goes-Stay at your own risk. If I could give ZERO STARS I would. Rooms are filthy, customer service lacking. The pictures on their website are either doctored or very, very old. I have updated pictures. Where can I post them? The kid that checked me in gave me the keys but didn’t tell me where it was. So I asked what’s the number? He said he didn’t know, it was easier to just show me. Okay. The first assigned Villa was horrendous. Dust on every surface and the shades were ripped and falling apart. Kitchen counters and table had old spills from drinks on them. Obviously they had not been cleaned. Sliding doors do not lock so you put bars in the sliding door tray, except the one in the bedroom did not have one-a safety issue perhaps? The bed ONLY had a blanket and some kind of stains on it. So went to the office to get a new blanket (I guess to put on myself) and was handed a cheap set of sheets, no new blanket. The patio disgusting, bird poop on the furniture, old leaves and debris all over-SO not sitting on our patio to enjoy the outdoors. The view was of the street anyway. No red rock views here. I immediately sent an email and requested a call from the manager-she wasn’t on property. Shortly there was a knock on the door and an offer to switch rooms. Ok great thank you! BUT 2nd Villa just as bad, except the blanket had only 1 stain. No soap, shampoo, or hand towels, it did have a half used sample of lotion on the bathroom counter-God knows how long it had been there. I gave it to the kid in the office-he took it like whatever, no comment nothing. Husband went to get some hand towels and was given 1 hand towel and a bath mat. Huh? It had a kitchen but no dish soap, paper towels or dish washer soap. It did have some dishes but what do I wash them with? I opened the dishwasher and found dirty dishes in it and was it was corroded beyond belief. I spilled water on the kitchen floor and wiped it up with the 1 towel available and it turned black with whatever filth was on the floor. The patio was in the same condition as the first. 2nd day I went to the office, saw the manager; told her I greatly appreciated the villa switch-she was rather irritated, so asked her to see the villa’s condition. She saw and said understood the condition. What? She left, No apology, nothing…couldn’t have have cared less. In fact, seemed a little mad that I bothered her. Lastly, the great breakfast they brag about on their website, not so much. The kid making it said it’s tacos with spinach and eggs and “some, you know, taco stuff.” Plus Lucky Charms, Bran cereal and some cantaloupe. And we got all of this for $557.14 per night. Oh and it is NOT in Sedona (which I knew and was ok with, just know it’s about a 15-20 minute drive to actual Sedona). Stay away. They don’t really want to be bothered- DO NOT STAY HERE! Will be contacting whatever corporate entity owns this place, they probably don’t care either. …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.