I was at this hotel three times before, but, this time, my experience as a guest wasn't totally pleasant, the staff at the front desk was fine, the room was clean and comfortable but the wi-fi internet connection had a very poor quality inside the room. I went early to bed and the next morning when I took my steps...
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The issues still persists to this day. Not trustworthy for families. Sketchy staff. Unprofessials.This is not a family friendly place! There are men who linger around due to the strip joint. They also stay at the hotel and bring in a prostitue to thier room. The pool is not marked with the right feet and it said 3-5ft. We went...
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OMG! My husband and I stayed at this Ramada mainly for the price but customers BEWARE! Read the reviews but it is PERTINENT that we add our room had bed bugs....we were itching and scratching like hell and when we returned home (to the east coast) these nasty bugs followed us to our residents (either by luggage or clothing) and...
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The Staff here at the Ramada would like to offer an apology for your unpleasant stay with us and want to stress that the entire staff takes great pride in providing each of our guests with excellent guest service and a safe and cleanly environment. We would like to state that we do not have any issues of bed bugs...
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I just returned from a trip to Tempe. I reserved 2 nights at the Ramada Inn on Baseline. What a mistake. I should have taken a tip when I pulled into the driveway and saw the "Gentlemans" club in front of the Ramada. They share a parking lot. This was at 1PM and I hurriedly went to lunch with my...
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This property was dirty. The sheets and towels were worn out and had holes in them. The carpet was dirty and worn out. I moved the bed forward to plug something into an outlet and was repulsed by the filth. The beds had not been vacuumed under in a long time. I even found a broken beer bottle under there....
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Let me say that I would like to thank you for sending your response about our property. Here at the Ramada Tempe at Arizona Mills Mall we take great pleasure and understanding from our guest's feedback about our property; whether it be positive or negative, to ensure that you have a wonderful stay with us in the future.
I also...
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The hotel is in bad condition.
Staff is very unfriendly.
They do even not know the WiFi password! I had to figure it out by myself using parts of the various trys offered.
Ice machines not working in ground floor - looks like it does not work since years according to the very dirty plate.
The one in the third...
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I would like to thank you for your review of our hotel. I understand your stay was less then accommodating. I would like to apologize for your troubles and let you know it was not our intention to leave you feeling this way. We strive to provide the best customer service to each and every guest. Each one of these...
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On a recent trip I checked on line for a hotel in Tempe, AZ for the night. I noticed that there was a Ramada Inn in Tempe and from the pictures the hotel looked good. As we arrived to our destination we noticed that the hotel was behind a "strip club". We had booked a "non smoking" room for the...
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I would like to thank you for your feedback on the Ramada Tempe at Arizona Mills Mall. We strive to make every guest a happy and a return guest. I don’t feel we showed you are best side and for that I would like to offer my apologies. Our policies at the hotel is to check every guest into a...
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We got a phone call as soon as we got to the room asking how it was. The air conditioner was not working well, and they immediately sent a tech, then gave us another room. Really great service, and even though we had an issue with the room, we will certainly stay there any time we are in the Phoenix...
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Thank you for your honest review of our hotel. I am sorry you had to experience the changing of rooms. I glad that my staff met and exceeded your expectations. We strive to make every guests stay enjoyable. I am glad even with the issues at the beginning of your stay you were able to enjoy your stay at the...
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this particular hotel spot is one of my favorites because of the excellent customer service that particular person that works here provides me...her name is lydia and she is one of the best workers at the ramada
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Thank You So much for your kind words on Lydia. We fell she is a great team member. I am truly glad you are able to see the changes we are making on a daily basis.
I hope we have the pleasure to serve you again soon.
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The staff is very professional, shows lots of friendliness. I have experienced and seen them provide very helpful service to others, location of other business, trying to make stay very pleasant. Very commendable in how they go about their business, just want to mention Lisa, who works on front desk as being one of those individuals I've had fisrthand experience...
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Mr. Lowmack,
I would like to personally thank you for taking time from your busy schedule to give us you honest feedback on the Ramada Tempe at Arizona Mills Mall. Thank you so much for your kind words and for noticing the changes we have and continue to make. Thank you so much for recognizing Lisa, She is a wonderful...
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41 Reviews
40 Reviews
