When we first arrived, our room was missing several items (hair dryer, sheet on bed, some silverware, sugar for coffee, regular coffee), in addition the tub didn't empty. However, the desk clerk bent over backwards to fix everything and we were happy. The bed was comfortable and the sheets were clean. Great room size, overstuffed easy chair, and full sized fridge. We left for 2 days and came back to another room. The room was good, but the customer service was awful. I put my laundry in the washer, and saw a sign that we couldn't leave it for more than 30 minutes. We were hungry, so I asked the desk clerk if we could leave it a bit longer. He got very rude, told us he would throw our laundry away, and we ended up putting our wet laundry in the room. (there were 5 washers and six dryers, and none were being used). I called SONESTA, the woman I talked to was very apologetic and called the property while I was on the phone. She came back very upset because he was terribly rude to her also. Told me to stay away from him. Later I had to go get towels because we used ours for the pool. When I asked him for towels he had me bring him my wet towels, but had only pool towels to replace them. He got rude again. I asked for his name, he said Charles. He asked if I wanted his last name and I said no, I figured they would know him. He said he makes an impact on people. This motel is completely self serve. If you need towels you must take them to the desk, and meet them around the corner to get new ones. We asked where to put our trash, and were told where the dumpster was, but it was locked. Other people put their trash out in the hall, and it stayed for 2 days. The "breakfast room" was locked and had no breakfast, just a few snacks and toiletries for sale. There was a free coffee machine, but only powdered creamer and you need a clerk to let you in. This room doubled as the laundry. Every time you wanted to check on your laundry, you had to get a clerk to let you in. Often there were people sitting around in the office. When we checked out early Monday morning, the clerk was very disheveled, but was efficient. After my altercation with the clerk, everyone was very cold and unhelpful. Even the gentleman who was originally so nice, didn't even get up when I went to the desk. Because the bed was comfortable and clean and the size of the room was awesome with a full size fridge and microwave, I can't give this motel, 1 star. However, they definitely need to work on customer service. Sent from Yahoo Mail on Android…