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The Grand Hotel


Hotel class 3.0 of 5
Highway 64, PO Box 3319, Tusayan, Grand Canyon National Park, AZ 86023
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Reviews you can trust

54% Do not recommend
3.0 of 5 stars 237 reviews
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By trip type
All (237)
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1 of 5 stars
Auchterhouse,Scotland
19 Oct 2009 | Trip type: Friends getaway

Stayed at the hotel on 12/10/09 and it is far from "grand". Hotel frontage which is very nice hides what lies behind. Hotel is badly in need of an upgrade. First room we were given was very noisy due to an extractor fan stuck on in the adjacent room. Both rooms very dingy and no hotel/guest info in either room.... more

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3 of 5 stars
sesamest
19 Oct 2009 | Trip type: Couples

My partner and I stayed at the Grand Hotel for 1 night booked through Virgin. The location is ok for outside of the National Park itself, Tusuyan is basically just a service town with a McDonalds and some hotels and little else. However if you want anything more or closer to the canyon you'll have to pay a lot more.... more

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1 of 5 stars
albuquerque, nm
14 Oct 2009 | Trip type: Couples

My husband and I stayed at the Grand Hotel 1 night, October 10, 2009. With AAA discount, our non smoking, double queen sized room was $243.00/night. No one to help with bags, the check-in area was OK & clerk nice enough. It was down hill from thereon. Elevator was dirty & paint chipped; hall way to our room (#333) had... more

Management response from
AZGrandHotel-GM, General Manager

The hotel has attempted to contact this guest and waiting for a response to resolve to their satisfaction. The hotel appreciates this valuable feedback to further enhance our training in order to provide a high level of service to all guests and to create a memorable vacation.

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4 of 5 stars
cornwall
10 Oct 2009 | Trip type: Family

We stayed here for two nights, when we checked in at 3pm we were told our rooms were not ready. We asked if any other rooms were ready and we did upgrade to a balcony room for an extra $10 a night. The rooms were big,a bit dark, and our balcony was large (situated over the main entrance).We faced the... more

Nice hotel
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4 of 5 stars
North Carolina
6 Oct 2009 | Trip type: Couples
1/1 found this review helpful

Hotel was clean and comfortable. Was convenient to have washers and dryers for guests. The staff was helpful in arranging various tours, etc. The restaurant menu prices were a little expensive especially if you have children. McDonalds and a few other restaurants were within walking distance and a little more reasonable for folks more budget conscious. I'm glad to have... more

Overpriced
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3 of 5 stars
Millie033
30 Sep 2009 | Trip type: Family
1/1 found this review helpful

The recepionist was patronising and unhelpful but all other members of staff were friendly and very helpful. A shame as the negative experience mars the good.. The room was basic but clean. Location is excellent for getting to the Canyon but the town itself is small with a very poor choice of restaurants. Meals at the Grand were very average... more

Management response from
AZGrandHotel-GM, General Manger

Thank you for taking the time to provide this feedback. The hotel has contacted this guest to get additional information an waiting for a response.

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3 of 5 stars
Canton, OH
25 Sep 2009 | Trip type: Couples

I don't even know where to begin with this hotel we planned on staying one night at the Grand Canyon and I had done my research on where to stay and this seemed like the best option considering they are limited. I had read all the reviews on trip advisor and reluctantly reserved my room. We got there about 11am... more

Management response from
AZGrandHotel-GM, General Manager

Thank you for taking the time to provide this feedback. The hotel has contacted to this guest to get additional information and will resolve to their satisfaction.

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2 of 5 stars
Bucks County, PA
25 Sep 2009 | Trip type: Couples

Booked this hotel online as it looked quite nice. Upon arrival the place looked great from the outside. It ended there. Lobby was not clean at all. Carpet had not been vacuumed in ages. In fact,my spouse checked daily on some litter in front of a sofa and it was there for our entire stay of 3 days along with... more

Management response from
AZGrandHotel-GM, General Manager

Thank you for this valuable feedback. The hotel has attempted to contact this guest to resolve to their satisfaction.

over priced
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2 of 5 stars
Ohio
22 Sep 2009 | Trip type: Couples

this hotel was over priced for what it offered, did not include breakfast could at least put donuts or something out in the morning, Would never go back, more

Management response from
AZGrandHotel-GM, General Manager

We appreciate your feedback and will use this in a constructive manner to improve our service and experience at our hotel. The hotel has attempted to contact this guest to resolve this issue to their satisfaction. We are waiting for a response.

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2 of 5 stars
Mystic, Connecticut
13 Sep 2009 | Trip type: Couples

We stayed here for 1 night. First the upside of the hotel: The location is great - very near to the entrance of the canyon park. The concierge was knowledgable and friendly. The lobby area was nice and of a 3 star standard. Now the downsides: The rooms were not great. I have stayed in 2 star hotels with nicer... more

Management response from
AZGrandHotel-GM, General Manager

Thank you for taking the time to inform us of your experience at the Grand Hotel. The Hotel has contacted this guest to get additional information. We are waiting for response to resolve this to the satisfaction of the guest.

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The Grand Hotel Also Known As

  • Grand Hotel Tusayan
  • Grand Hotel Grand Canyon
  • Grand Hotel Arizona
Address: Highway 64, PO Box 3319, Tusayan, Grand Canyon National Park, AZ 86023
Tusayan hotels The Grand Hotel
3.0/5.0
237