We had stayed at this hotel last year and our room was great. This year (Jan 2012) we booked again but did not like our room (106). When we arrived, the outside temp was 17 degrees. We were offered the room we booked (a suite with 2 separate areas) that DID NOT have the heat on, or a regular room... More

This hotel was just plain perfect. We went there on March 2010 and it was a great experience. When we arrived it was snowing and it was very cold, but thanks to the heater in the room and the excellent state of the beds we had a very comfortable night, which was very needed after driving all the way from... More

Black hair in tub and bed, no heat, horrible customer service and smelly rooms More

Great place, rooms are refurbished and very clean. Conveniently located in downtown Williams AZ next to the main street (restaurants, bars etc). However continental breakfast was much to be desired. Selection was bad, no cereals, no milk, no fruit. All that was put out was bread, jam, butter, oatmeal, a few packaged muffins and coffee. If you dont want to... More

We stayed here for a couple of nights, while we were visiting the South Rim of the Grand Canyon. This is a far more economical alternative to staying at the pricey hotels closer to the Rim, plus you can see the Williams - Grand Canyon Railway and the Cataract Creek Gang. The room was quite small, but very clean and... More

We really enjoyed our one night stay at this hotel. The lady that greeted us on our arrival was extremely friendly and made us feel very welcome. Our room was quite small but nicely decorated with a very comfortable bed and we had a couple of chairs outside the room where could enjoy the last of the evening sun. The... More

A truly excellent hotel. Lovely clean rooms, nice continental breakfast. Great location to start your exploration of the Grand Canyon area. More

I visit Williams every year and alternate between here and The Lodge across the street. The rooms are always great love the RT 66 decor. The people are friendly always making you feel at home. If you're going to Grand Canyon or taking a RT 66 trip this is where you need to stay More

Check-in process: We had to check in at the office across the street. It seems that there are two areas to this hotel. The lady was friendly. The office has limited evening hours but there is a number that you can call in case of emergency during the night. This number is a direct line to the management staff who... More