We were not sure what to expect from this hotel after reading some recent reports. Most of the staff we met were very friendly and helpful. Our room had three single beds with about 2 foot gap between them,it did not feel too cramped. The walls are thin ,but we were not disturbed by either of the rooms beside us.... More

our rooms were not ready on arrival,when they were we had to find our own towels and toilet paper from the staff who were surly and unhelpful,which we later found out was because they hadnt been paid.trying to get hold of ski locker and safe deposit keys was a chore that took 3 days to achieve.we complained about the dangerous... More

Great staff, always friendly and helpful despite some of them speaking limited English. Very good food, especially dinner which was always hot even up until the last sitting. Noise was occasionally an issue, but a pair of ear plugs helped ensure an undisturbed nights sleep. Nick the Aussie Catsby barman was a total legend, full of advice and good humor,... More

Upon arrival the reception area was filthy, the carpet was black and the sofa was battered. When we attempted to check in a party of 6 they only had a room for four booked in. After attempting to explain that we required another room to the receptionist who spoke limited English, who claimed he knew nothing as he was night... More

The front desk staff were rude and unfriendly. When we checked in we were given our key and told not to go to the room for twenty minutes, we weren't even told where the room was or how to get there. We went for breakfast the first morning of our stay at 9.45. Breakfast was supposed to be until ten... More

Bad start; despite rep on transfer coach telling us we had an evening meal, hotel dining room was all cleared up when we arrived, no food. Only one sheet on my bed, turned back, so I was supposed to sleep on a bare matress. The Noise! People in next room sounded like they were IN our room, those in the... More

The food in this hotel was aweful. There are only so many nights you can eat cold chips, bean-sprouts and peaches. The rooms were very basic and not very clean. Sheets were not changed once all week and we had to request for toilet roll and clean towels. The hotel is very near the slopes... and pubs which is great... More

If you want to get a good nights sleep don't choose this hotel... the walls are paper thin.. room basic but has everything you need. our blind didn't work so it was fairly loud from people outside and people could see into the room. food was of a good standard if you go at 7.30 when the restaurant opens, there... More

We chose rooms with two dangling electric sockets, one missing lightbulb and falling apart stairs, as the other two rooms we saw were in worse condition. Don't hand keys in as you leave each day, as there is a good chance staff won't be able to find them again; as for getting safe keys - this was a problem; also... More