My wife and I booked 2 nights dinner, bed and breakfast for a total of £150. The outside appearance of the hotel is one of neglect, with rotten woodwork, peeling paint, giving a less than welcoming impression. The interior of the hotel is also in need of redecoration. Our bedroom was of a decent size, and it, and the ensuite... more

Booked this a couple of weeks ago after seeing bargain breaks at the weekends advertised. Having stayed in a few of their hotels before I was aware that they seem slightly shabby but food and staff have always made up for it. We booked on the internet an easy process. When we arrived we were greeted by a very nice... more

Having read some previous reviews before due to stay with a coach tour, I had some concerns. Whilst there is no denying that money needs to be spent, my wife & I nevertheless had a very enjoyable stay. Our room was clean, the staff were very helpful & obliging, & the food was excellent (particularly the breakfasts). Bearing in mind... more

On arriving you feel like you are having 'a life on mars' moment as it looks like the hotel was last refurbed in the 70s, however our room was clean with lots of fresh towels, and although we were a bit apprehensive about breakfast it was very good with fresh fruit and a great full english. The staff were helpful... more

I have visited this hotel on a number of occasions. The location, within Thetford, is excellent. When I first arrived I was tired and wanted a cup of coffee because I had work to do before I finished for the day. I asked at the bar for a cup. I was advised that the coffee machine I could see was... more

Can't say what the beds are like as we checked in and out on the same night. Place is a total dump peeling paint torn carpets, warning signs in rooms about limited hot water. We did not unpack, the only bright spot was the very nice lady on reception who agreed that we could leave and we would not be... more

I really feel sorry for the staff here having to work in such a run down dump. The place is not worthy of the 'hotel' title it carries. My room had a window so decayed that it was almost falling out, surrounding plaster work rotten and already fallen out, fly screens that were filthy, water damage on ceilings and walls,... more

My husband's firm, British Gas, held their staff Christmas party at the Bell Hotel in Thetford last year and it proved to be an enjoyable evening. Therefore, we were pleased to hear that they had chosen it as the venue for 2008. However, sadly, the customer service we received was less than impressive. We decided to stay the night at... more

Fantastic staff, upgraded room for no extra charge. wonderful room, very spacious, clean, welcoming and haunted!!!!!!!!!!! restaurant, lovely staff, very helpful, food excellent. Barman very knowledgeable, bar prices good value Will be returning soon, would recommend to anyone. See you soon Betty!!!!!!!!!!!!!!!!!!!!!!! more