First impressions were great, a friendly host, Ben, a beautiful big room downstairs, lovely staircase and a huge bedroom which we have to say was very clean. Ben was very welcoming, showed us around downstairs and told us if we wanted the fire lighting in the lounge it wouldn't be a problem as we were the only guests that night. Our room was lovely, big and bright and a four poster bed, and to be fair we only gave the hotel 30 minutes notice before our last minute booking so were pleased that Ben had put a small fan heater in the room to warm it up. Unfortunately with three small radiators, one under each window, (only two working and all on very low which we could not adjust) this did not make any difference to the heating of the room. The glass was single glazing (it was a very windy night too so they rattled all night) and once the drapes were closed they covered the radiators and all the heat went into the windows. We went out for a lovely dinner and on our return we came back to darkness and had to use the torches on our phones to be able to see to get up the stairs in the entrance and it was only 8.30pm, surely it is acceptable to have lighting on so early? We also came back to a cold room which I have to say had a foisty smell and we had to sleep in jumpers to keep warm, totally unacceptable when we paid £100. The bathroom was very tired with black mould on the grout around the bath, the toilet did not flush and we had to take the top of the cistern off and manually flush it each time we used it. The bin in the bathroom did not work either . . The windows were running like rivers the next morning with condensation dripping onto the carpet. I am sure that the cost of the room, £100, should include keeping your guests warm, and to have no heating at all come on the next morning was disgraceful, and when I mentioned this to Ben, there was no explanation other than "the house was very cold last night! " I have to say the bed was lovely, very comfortable and clean. Also we noticed the toilet seat was all stained underneath. (We did not look for faults but with having to take the top off the toilet, we placed it on the pan with the lid up so as not to damage the seat and couldn't help but notice.) The next morning we came downstairs at 8am to ask for some heating to be switched on but could not find Ben or get any attention and as Ben had said the bell at the door was for emergencies we felt we could not ring that. We came down again at 9.30 to check out and everywhere was still in darkness with all curtains closed and we rang the bell, knocked on doors and shouted but could not get any attention again, which is why I wrote a note and left it on the reception desk to say I would call the hotel later to pay, or could they call me. When we eventually spoke, I mentioned not being able to find anyone , Ben said he had overslept as his grandchildren had been there the previous night and didn't get much sleep. I also mentioned about the cold to which the reply was that it had been a cold night throughout the house !! I also mentioned about the bathroom and Ben offered us to return another time for half price but unfortunately a lot needs to be done before we would consider that. I emailed Ben on my return and even wrote to him just to get his feedback but he hasn't replied.…