I have stayed at this hotel frequently prior to my retirement 9 years ago and looked forward to my visits. I brought my wife to stay a couple of times for a leisure break, she liked the place and I phoned this evening (6 June 09) to book for a week at the end of June to beginning of July... More

Due to previous 4 bad reviews and not one good one on this site, I cancelled my booking who I'd booked via Booking.com. Unfortunately I misread the cancellation, I thought the wording meant that bookings would only be charged if cancelled within 2 days before your stay, not you'd be charged the first night the whole room amount if you... More

Food from bar completely dire - all frozen fried. No salad available. No heating in the rooms. When I asked for a heater was told chap had to finish his [-] outside (and 15 mins later he appeared so obviously had to have another one). Got to breakfast - all tables had been used and not cleared. Waitress finished chatting... More

If your idea of "a wide variety of home cooked Welsh, French and Vegetarian dishes cooked by our team of talented chefs" is frozen fish and chips of the sort we all keep in our freezers for dire emergencies followed by Carte d'or ice cream then this is the hotel for you. No lemonade in the bar, a reduced winelist... More

Looking for a weekend break to celebrate my wife's birthday, I found the Pencerrig Gardens Hotel on the internet. It looked just the ideal place to spend a weekend - the photo looked great - the description looked great - 'Set in beautiful gardens and rolling hills, Pencerrig Hotel is the ideal starting point for your cultural, historical, or activity... More

This is a beautiful old house in a fantastic situation, but as a hotel, it's a disaster. The rooms haven't been touched since the 70's, the phones don't work, the lights don't work and the furniture is like that stuff you see outside second hand shops in poverty stricken areas. We stayed two nights while at the Hay festival and... More