When I checked into this hotel, once famous for it's grandeur, I was surprised by the lackluster lobby and exterior. I was promptly "upgraded" to a Pool Cabana, a depressing, tiled bedroom located next to the loud pool area. The phone didn't work, or the internet, or the safety box... there were ants, the furniture hadn't been updated since the...
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Dear carolapaiz,
Thank you so much for your review of our hotel. I understand your stay was not 100% satisfactory, however, I am pleased we were able to change your room and made your experience a better one. I'm grateful you brought some issues with the room amenities to our attention. I really appreciate your comments; I hope we get...
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