I didn't get to experience much more than the bar and the room, as I got to the hotel about 1am and had to return to the airport about 8am. The hotel was much better than I expected from an airline paying the tab. The lobby was very clean, and the staff was impeccable. The lobby bar was very overpriced,... more

I stayed at the gran melia based on the reviews on this site. I've stayed at 2 other hotels on different trips to Caracas (Eurobuilding, Embassy Suites), and I can definitely say that this is not the best hotel in Caracas. The staff is very friendly and the lobby is impressive. Other than that, the rooms are outdated and require... more

We stayed for two nights, on arrival some how the door man new are names and we were greated as such. Immediately on entering the hotel a manager speaking perfect English greated us and took us directly to the 14th floor where there was a dedicated check in for the floors above. The room was perfect, a bowl of fruit... more

I was upgraded to the servicio real floor so it included free breakfast, otherwise I even had to add about 50 US$ a day for brakfast to the price of 225 US$ ex tax a night. Yes indeed the most expensive breakfast buffet I have ever encountered. The rooms however where great with everything you need for a good sleep.... more

The Melia is a well known chain. The name is synonymous with luxury. And of course, the lobbies & rooms are sumptious. However, I was truly suprised by the disorganization at this hotel. 1. Check in took way to long. The desk agent had trouble finding my reservation.. whatever. For this price you should have the check in process figured... more

This hotel looks fine from the lobby, but it is extremely overpriced for what you get. The rooms are okay. The restaurants are okay. The prices are extremely inflated for this mediocre hotel. I ended up getting food poisoning (e-coli) from my room service dinner and the hotel staff did not seem to care. Check-in and check-out took a painful... more

the hotel facilities and access to the mall were just as listed in the promotional material. the bilingual staff went the extra mile to be of service. I thoroughly enjoyed the five days more

The hotel itself is stunningly beautiful and the rooms are very well furnished and luxurious. It takes some very special people to completely ruin something like that. The hotel staff are arrogant and completely and totally useless. Breakfast for two at the buffet was over $100 US. To add insult to injury they started taking it down about two minutes... more

Good hotel for business, however the area is nothing to brag about it. The lobby is Ok but my room was very nice and spacious. What I thought was ridiculos is to have to pay for internet service in a hotel like this, and they also charge the guest for parking at the hotel (this to me is just unacceptable). more